MARIA POPE
Angleton,TX
Summary
Healthcare compliance and quality professional with experience conducting audits, investigating concerns, interpreting regulatory requirements, improving policies and procedures, and coordinating corrective action plans. Helped a behavioral health organization achieve Joint Commission accreditation and state licensure. Skilled in analyzing operational data, preparing leadership reports, training staff, and safeguarding confidential information. Brings strong written communication, sound judgment, and the ability to manage multiple priorities independently and across teams. Healthcare compliance and quality professional focused on auditing, risk review, corrective action plans, and regulatory reporting. Helped support Joint Commission accreditation and state licensure by strengthening policies, tracking incidents, and presenting findings to leadership while maintaining confidentiality and coordinating follow-up across teams.
Overview
22
22
years of professional experience
Work History
AI Marketing Intern
HubSpot
10.2025 - 12.2025
- Coordinated AI-enhanced project for Arizona Autism Clinic by organizing digital campaign data, building forms and workflows, and tracking progress in HubSpot.
- Developed client-facing performance reports and collaborated with clinic, mentors, and project team through meetings and Slack to review findings and refine deliverables.
- Supported HubSpot marketing campaigns across email, social, and blog channels.
- Scheduled posts through HubSpot social tools and content calendar.
Small Business Owner
Curl Expressions LLC
07.2021 - 09.2024
- Managed day-to-day operations, addressed customer concerns, maintained vendor relationships, and tracked financial and inventory records while balancing competing priorities.
- Reviewed product and transaction data for accuracy across Shopify and WooCommerce; organized documentation and resolved discrepancies.
- Analyzed campaign and sales performance, monitored results, and adjusted business processes to enhance customer experience.
Quality Risk Manager & Compliance Officer
Serenity Light Recovery LLC
07.2016 - 02.2018
- Led compliance monitoring and readiness activities that helped the organization achieve Joint Commission accreditation and required state licensure.
- Conducted internal audits, evaluated compliance risks, investigated findings, and developed corrective action plans; followed up with responsible staff to address deficiencies.
- Reviewed and revised policies and procedures to align organizational practices with accreditation standards, healthcare regulations, and internal controls.
- Prepared and presented statistical reports and audit findings to leadership, reinforcing HIPAA-related privacy and confidentiality practices.
- Delivered staff guidance and compliance training while coordinating with regulatory contacts to ensure continued readiness.
- Used Salesforce to organize compliance records, track incident reports and follow-up activities, and support reviews of sensitive healthcare documentation.
Assistant Quality Coordinator (Acting)
South-West Regional Health Authority
04.2013 - 08.2014
- Coordinated quality improvement and compliance monitoring across hospital services, working with physicians, nurses, department managers, and other healthcare personnel.
- Conducted audits and departmental reviews, investigated incidents and near misses, maintained inspection logs, and documented findings to ensure compliance with quality standards.
- Reviewed and improved policies and procedures, supported root cause analysis, and collaborated with action owners to establish and monitor corrective measures for effective quality management.
- Produced monthly and quarterly statistical reports and summaries for leadership, monitored quality goals, and created training materials to enhance staff understanding of quality initiatives.
Hospital Customer Relations Officer
South-West Regional Health Authority
06.2010 - 04.2013
- Investigated patient and family complaints, documented concerns, and collaborated with physicians, clinical teams, and administrators to resolve issues and improve service delivery.
- Monitored patient service areas for quality concerns, evaluated trends, and recommended actionable improvements to leadership.
- Prepared statistical and narrative reports, maintained confidential complaint records, and conducted customer service training to enhance staff competencies.
Clerk II / Data Entry Operator
Ministry of Finance – Board of Inland Revenue
11.2009 - 06.2010
- Entered and verified financial and administrative information, ensuring accuracy by cross-checking database entries against source documents.
- Maintained organized public records and reconciled receipts and cash books, responding to inquiries in accordance with established procedures.
- Processed taxpayer records for Board of Inland Revenue revenue files.
- Filed assessment documents and maintained confidential Ministry of Finance correspondence.
- Entered tax payment details into clerical registry systems.
School Secretary / Clerical Officer
Ministry of Education
09.2004 - 05.2008
- Maintained accurate student and staff databases, attendance records, payroll documentation, inventory files, and confidential administrative records to support school operations.
- Prepared correspondence, meeting minutes, and statistical reports; ensured information completeness and coordinated follow-up with staff to enhance communication.
- Managed school office correspondence for Ministry of Education administration.
- Maintained student records, attendance files, and confidential documents.
- Scheduled meetings, appointments, and school calendar activities.
Nutrition and Dietetic Assistant
South-West Regional Health Authority
04.2004 - 08.2004
- Maintained accurate patient documentation, managed diet and meal sheets, organized cost records, handled correspondence, and streamlined electronic and paper filing systems to assist dietitians.
- Supported dietary services across South-West Regional Health Authority inpatient units.
- Verified patient diet changes with nursing staff and kitchen coordinators.
Clerical Assistant
South-West Regional Health Authority
10.2003 - 04.2004
- Maintained department records and patient meal documentation, responded to inquiries, and provided administrative support to clinical staff to ensure smooth operations.
- Answered telephone calls and directed inquiries to correct department.
- Managed patient records and confidential files for South-West Regional Health Authority clinics.
- Scheduled appointments and coordinated daily office calendars for healthcare staff.
Education
Master of Science - Marketing Analytics
Western Governors University
11-2025
Certificate - Applied Quality Management
Caribbean Institute For Quality / Loyola University
12-2013
Diploma - Occupational Safety and Health
Cipriani College of Labor And Coorporative Studies
01-2013
Bachelor's Degree - Business Administration
University of New Brunswick (Canada)
05-2010
Associate's Degree - Business Management
UWI School of Business and Applied Studies
01-2008
Diploma - Secretarial / Clerk-Typist
College of Secretarial Skills
01-2003
Skills
- Healthcare Compliance & Regulatory Research
- HIPAA Privacy & Security Awareness
- Internal Auditing & Monitoring
- Compliance Investigations
- Risk Assessment
- Corrective Action Plans
- Policy & Procedure Review
- Accreditation Readiness
- Incident Reporting
- Root Cause Analysis
- Data Analysis & Reporting
- Confidential Records
- Staff Training
- Salesforce
- Microsoft Word, Excel & PowerPoint
- Microsoft Excel: charts, formulas, sorting/filtering, and PivotTables
- Microsoft Word: professional formatting, tables, templates, document review/Track Changes, tables of contents, mail merge, and reports/policies
- Microsoft PowerPoint: presentations, charts/tables, animations, Excel data integration, and staff training materials
- HubSpot
- Slack
- Data quality review
- Statistical and compliance reporting
Timeline
AI Marketing Intern
HubSpot
10.2025 - 12.2025
Small Business Owner
Curl Expressions LLC
07.2021 - 09.2024
Quality Risk Manager & Compliance Officer
Serenity Light Recovery LLC
07.2016 - 02.2018
Assistant Quality Coordinator (Acting)
South-West Regional Health Authority
04.2013 - 08.2014
Hospital Customer Relations Officer
South-West Regional Health Authority
06.2010 - 04.2013
Clerk II / Data Entry Operator
Ministry of Finance – Board of Inland Revenue
11.2009 - 06.2010
School Secretary / Clerical Officer
Ministry of Education
09.2004 - 05.2008
Nutrition and Dietetic Assistant
South-West Regional Health Authority
04.2004 - 08.2004
Clerical Assistant
South-West Regional Health Authority
10.2003 - 04.2004
Master of Science - Marketing Analytics
Western Governors University
Certificate - Applied Quality Management
Caribbean Institute For Quality / Loyola University
Diploma - Occupational Safety and Health
Cipriani College of Labor And Coorporative Studies
Bachelor's Degree - Business Administration
University of New Brunswick (Canada)
Associate's Degree - Business Management
UWI School of Business and Applied Studies
Diploma - Secretarial / Clerk-Typist
College of Secretarial Skills