Maria Proano
Summary
Organized Patient Service Representative with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic and Genesys. .
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Optum, UnitedHealth Group
10.2019 - Current
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Increased first-call resolution rates by carefully listening to customers needs and providing accurate information based on their inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Assistant Inventory Manager
Priority Toyota Chesapeake
12.2016 - 01.2019
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with diligent monitoring and prompt resolution of issues.
- Coordinated with sales team for smooth transition during vehicle swaps with other dealerships
Education
Bachelor of Arts - Linguistics
Rutgers, The State University of New Jersey
New BrunswickHigh School Diploma -
Hackensack High School
Hackensack, NJSkills
- Customer service orientation
- Healthcare industry understanding
- Attention to detail
- Computer literacy
- Data entry proficiency
- Telephone and email etiquette
- Insurance Verifying
- Product knowledge
Affiliations
- Ice Skater
- Artist
- Musician
- Snowboarder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Optum, UnitedHealth Group
10.2019 - Current
Assistant Inventory Manager
Priority Toyota Chesapeake
12.2016 - 01.2019
Bachelor of Arts - Linguistics
Rutgers, The State University of New Jersey
High School Diploma -
Hackensack High School
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