Maria Puente
Omaha,NE
Summary
Proven in driving tenant satisfaction and operational excellence at Pointe Management Company, excel in property management and customer service, showcasing a blend of strategic planning and empathetic communication. Leveraging lease preparation and problem-solving skills, I've effectively mentored new agents and enhanced property standards, demonstrating a commitment to results and team development. Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Pointe Management Company
07.2017 - Current
- Perform background, reference and credit checks as part of screening process of prospective tenants.
- Manage move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distribute and follow up on tenant renewal notices.
- Train and mentor new leasing agents, fostering teamwork and a supportive work environment.
- Participate in property inspections to prepare for move-ins and move-outs.
- Handle tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Tour the property with prospective tenants and provided wealth of information in regards to its key features.
- Keep meticulous records of correspondence between management and tenants.
- Ensure we are compliance with fair housing laws and company policies to promote an inclusive and a welcoming community for all residents.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Monitor and track payments and expenses, providing timely and accurate financial reports.
- Collect and maintain careful records of rental payments and payment dates.
- Communicate effectively with owners, residents, and on-site associates
Customer Service Agent
Unifi
10.2020 - 05.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Server
Blue Sushi Sake Grill
10.2014 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
South Sioux City High School
South Sioux City, NE05.2013
Skills
- - Goal-oriented mindset
- - Telephone and email etiquette
- - Real estate knowledge
- - Fair housing policies
- - Administrative support
- - Eviction procedures
- - Fair housing regulations
- - Rent collection
- - Property tours and inspections
- - Application processing
- - Sale and rental recordkeeping
- - Deposits management
- - Microsoft Office
- - Customer service-focused
- - Basic mathematics
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Unifi
10.2020 - 05.2024
Leasing Agent
Pointe Management Company
07.2017 - Current
Server
Blue Sushi Sake Grill
10.2014 - 01.2019
High School Diploma -
South Sioux City High School
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