Maria Qureshi
Troy,MI
Summary
Experienced professional seeking a role that values adaptability, leadership, and data-driven decision-making. Leveraging extensive experience to contribute a versatile skill set in support of a dynamic team's goals and customer satisfaction. Objective is to be an integral part of an innovative and excellence-driven organization, fostering professional development and making a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant to the CEO and COO
American Pro Marketing, LLC
08.2024 - Current
- Conducted detailed research and prepared reports to assist in strategic planning and operational improvements
- Coordinated interdepartmental activities to streamline workflow and ensure organizational efficiency
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Leveraged prior experience as a Customer Service Management team member to effectively coordinate executive-level projects, including order processing, SKU development, and CEO-driven initiatives, resulting in streamlined operations and enhanced product offerings.
Customer Relations Specialist / Order Entry Team Lead
American Pro Marketing, LLC
10.2023 - 08.2024
- Promoted to lead order entry processes, manage inquiries, and oversee key metrics
- Collaborated with cross-functional teams to update and train staff on operational changes
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
Customer Care Manager
PINK Energy
01.2020 - 09.2022
- Managed the Customer Care department, addressing escalations and optimizing performance
- Monitored solar production data and conducted compliance audits to maintain service standards
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
Mortgage Banker / Partner Development Manager
Quicken Loans
06.2016 - 01.2020
- Prospected, trained, and onboarded brokers, expanding the company's wholesale market reach
- Provided tailored mortgage solutions to clients, ensuring their financial goals were met
- Worked with underwriters to fix application problems and resolve issues.
Senior Account Specialist
Rock Connections (Quicken Loans)
03.2017 - 02.2019
- Managed high volumes of client communications, connecting customers to tailored mortgage solutions
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
Vendor Analyst
Aerotek (Quicken Loans)
06.2016 - 03.2017
- Verified employment details for clients, ensuring accuracy and compliance in mortgage applications
Sales Associate
Rue 21
11.2015 - 06.2016
- Exceeded sales goals and optimized customer shopping experiences through effective visual merchandising
Education
General Studies - English Major
Oakland Community College
Royal Oak, MI01.2015
High School Diploma -
Fitzgerald High School
Warren, MI01.2012
Skills
- Strong Leadership and Management
- Customer Relationship Management
- Data Analysis and Reporting
- Salesforce Expertise
- NetSuite Implementation Experience
- Shopify Expertise
- Executive support
- Expense reporting
- Training and mentoring
- Team building
- Technical troubleshooting
- Troubleshooting
Accomplishments
- Planned corporate meetings, lunches and special events for groups of 30+ employees.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved streamlined order process through effectively helping with NetSuite order entry.
- Optimized Customer Profiles: Developed comprehensive customer profiles by integrating data from various sources within Salesforce, leading to more personalized customer interactions and a 20% increase in customer satisfaction.
Certification
- MI Driver's License
- LiveChat Expert - LiveChat, Inc.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Salesforce Certified Administrator - Salesforce.
Languages
Spanish
Limited Working
English
Native or Bilingual
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Executive Assistant to the CEO and COO
American Pro Marketing, LLC
08.2024 - Current
Customer Relations Specialist / Order Entry Team Lead
American Pro Marketing, LLC
10.2023 - 08.2024
Customer Care Manager
PINK Energy
01.2020 - 09.2022
Senior Account Specialist
Rock Connections (Quicken Loans)
03.2017 - 02.2019
Mortgage Banker / Partner Development Manager
Quicken Loans
06.2016 - 01.2020
Vendor Analyst
Aerotek (Quicken Loans)
06.2016 - 03.2017
Sales Associate
Rue 21
11.2015 - 06.2016
- MI Driver's License
- LiveChat Expert - LiveChat, Inc.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Salesforce Certified Administrator - Salesforce.
General Studies - English Major
Oakland Community College
High School Diploma -
Fitzgerald High School
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