Maria Ralbovski
New York,NY
Summary
I am a highly motivated recent graduate who is a strong team player, a proven ability to keep customers satisfied,strong ability to multitask and adapt to changing atmosphere
Overview
3
3
years of professional experience
Work History
Orsay Restaurant
Olivier Lavielle
New York, NY
01.2024 - Current
- Performed administrative tasks such as taking phone calls and managing emails
- Greeted guests upon arrival and escorted them to their tables.
- Actively sought feedback from customers about their experiences in order to improve operations.
- Maintained accurate records of reservations and wait times.
- Resolved conflicts between customers in an efficient and professional manner.
- Trained new staff on proper hosting procedures and policies.
NAIA Hamptons
Natalia Diaz
Long Island, NY
05.2023 - 09.2023
- Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.
- Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
- Greeted customers, provided menus and answered questions about menu items.
- Accurately recorded orders and collected payment from customers for food, beverage or merchandise purchases.
Luxor Lounge
Olga Zlotnik
New York, NY
12.2021 - 04.2023
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Maintained a professional attitude while working in a fast-paced environment.
- Greeted customers and provided menus.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
BBA - Marketing
Iona College
New Rochelle, NY05-2022
Skills
- Sales Growth
- Social Media
- POS System Operation
- Business marketing
- Excellent customer service
- Enthusiastic team player
Additional Work Experience
Poker Charity Event (raised money for Charity) Oct 6th,2022
Waitress
- Helped set up events and served customers in a section of 8 tables with 300+ guests in a high volume venue
- Took food and drink order from clients
- Helped train other cocktail waitresses
- Stocked napkins,cups and other supplies
New York Fashion Week:The Blond September 9,2023
Door Attendant
- Provided wristbands to all VIP guests
- Escorted individuals on the guest list upstairs by the lounge
- Answered all questions and offered accommodations to all individuals
- Controlled crowds in a efficient matter
- stayed in contact with rest of the staff for organizational purposes
Timeline
Orsay Restaurant
Olivier Lavielle
01.2024 - Current
NAIA Hamptons
Natalia Diaz
05.2023 - 09.2023
Luxor Lounge
Olga Zlotnik
12.2021 - 04.2023
BBA - Marketing
Iona College
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