Maria Ramirez
Immokalee,FL
Overview
11
11
years of professional experience
Work History
Medical Receptionist/PSR
NCH
Naples, FL
09.2023 - Current
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Front End Team Lead
Walmart
Naples, FL
11.2022 - 05.2023
- Maintains the front-end in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment
- Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment
- Supervises associates in the area of responsibility by assigning duties, communicating goals, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates
- Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold
- Fulfills Customer service requirements by greeting Customers, approving monetary transactions, providing support to Associates for completing monetary transactions, assisting with Cashier training, balancing Customer traffic across the front-end, conducting registers audits, maintaining front end keys, coordinating Cashier meals and breaks, and assisting Management with control of front end
- Operates, cleans, maintains, and trouble-shoots equipment (for example, cash recycler, register) and related tools to process currency (for example, accounting records, files, customer transactions) using appropriate procedures for different payment types and items sold (All stores except those in Alaska and Hawaii)
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
- Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Certified Pharmacy Technician (CPhT)
Walmart
Naples, FL
08.2016 - 11.2022
- Responsible for helping Pharmacists perform daily tasks to serve customers
- Tasks include filling and labeling prescriptions, interacting with customers to answer questions or give them their prescriptionsand contacting customers to notify them when their prescription is ready
- Also assists in the operation of the facility pharmacy; maintains drug and supply inventory and inventory records; orders supplies to maintain level of stock; checks goods received against purchase orders, invoices, and requisitions; segregates, labels, and stores pharmaceutical supplies; reviews pharmacy stock for expired drugs; picks up and delivers drugs; cleans equipment, shelves, and work areas; types labels for medications and delivers to pharmacist for affixing; retrieves designated drug containers; maintains patient medication profiles; maintains records of prepackaged drugs; prepares unit dose cassettes for review by pharmacist; fills medication drawers with prescribed doses; aids pharmacist in preparation of prescriptions; and does other service and technical pharmacy work which does not require licensure.
Cashier
Walmart
Naples, FL
02.2016 - 08.2016
- Cash handling and customer service are every day duties.
- Providing exceptional customer service, process sales transactions accurately, and maintain a clean and organized checkout area.
Cage Cashier
Seminole Gaming
01.2015 - 01.2015
- As a cage cashier the responsibilities consist of handling mostly all the casinos money
- We do cash advances, check cashing, and giving exact change on a daily basis
- We were also responsible for giving money in exchange for poker chips.
Sales Associate/Cashier
GAP Inc
01.2014 - 01.2015
Education
High school or equivalent -
Immokalee High School
Skills
- Basic Computer Skills (10 years)
- Bilingual (English, Spanish) (10 years)
- Cash Handling (9 years)
- ID Verification
- Scheduling
- Data Entry
Timeline
Medical Receptionist/PSR
NCH
09.2023 - Current
Front End Team Lead
Walmart
11.2022 - 05.2023
Certified Pharmacy Technician (CPhT)
Walmart
08.2016 - 11.2022
Cashier
Walmart
02.2016 - 08.2016
Cage Cashier
Seminole Gaming
01.2015 - 01.2015
Sales Associate/Cashier
GAP Inc
01.2014 - 01.2015
High school or equivalent -
Immokalee High School