MARIA RAMIREZ
Smithville
Summary
Clinical Navigator with extensive experience in healthcare coordination and patient advocacy. Bilingual in Spanish, skilled in resolving barriers to care, enhancing patient follow-through, and ensuring positive healthcare outcomes and satisfaction.
Overview
20
20
years of professional experience
Work History
Patient Navigation Specialist
Naveris, Inc.
03.2026 - Current
- Acted as primary patient contact, guiding patients through testing process to ensure clarity and support
- Collected missing information and resolved scheduling issues to enhance patient experience and streamline processes
- Tracked case progress and maintained notes in Salesforce, facilitating effective communication and follow-up
- Adhered to HIPAA regulations and compliance standards during patient interactions
- Coordinate mobile blood draw scheduling with patients and vendors
Neurosurgery Clinical Navigator
Advanced Pain Care Clinic
Round Rock
01.2024 - 04.2025
- Coordinated surgical care among providers, vendors, and patients to ensure seamless treatment pathways
- Educated patients on procedures and post-operative care for improved recovery understanding
- Identified barriers to care and arranged solutions to facilitate access to necessary treatments
- Monitored progress and updated physicians
Project Coordinator
Dell Seton Medical Center
Austin
03.2022 - 02.2023
- Managed patient concerns and routed cases in Salesforce to ensure timely resolution
- Generated resolution letters and tracked outcomes to provide clear communication
- Assisted with daily operations to support team efficiency and workflow
Patient Navigator
Dell Seton Medical Center
Austin
11.2019 - 03.2022
- Guided patients through care process, ensuring timely follow-up and continuity of care
- Coordinated referrals and identified care gaps to enhance patient support
- Communicated with patients, families, and care teams to facilitate information sharing and care coordination
Medical Assistant
Family Health Center of Bastrop
Bastrop
01.2019 - 11.2019
- Collected vitals and assisted with exams and testing to support patient care
- Managed patient records and coordinated medication requests to ensure timely treatment
- Assisted healthcare providers with patient examinations and treatments.
- Collected patient histories and vital signs for accurate records.
- Administered medications and injections as directed by physicians.
Transitional Care Coordinator
Austin Diagnostic Clinic
Austin
04.2018 - 01.2019
- Educated patients on post-discharge resources and follow-up care options.
- Scheduled patient appointments and coordinated lab tests to streamline patient care
- Conducted follow up calls to address care gaps and ensure continuity of care
Patient Care Coordinator
Resolutions Hospice
Austin
04.2018 - 01.2019
- Coordinated admissions, discharges, referrals to ensure smooth transitions and continuity of care
- Coordinated patient intake processes and scheduled appointments for hospice services.
- Managed communication between patients, families, and healthcare teams effectively.
- Communicated with families on care plans to provide clarity and support throughout treatment process
- Assisted with care plan development in collaboration with interdisciplinary teams.
Senior Medical Assistant
Robert Dougherty, MDPA
05.2006 - 01.2017
- Coordinated clinical support, intake, scheduling, and insurance verification to streamline patient flow and enhance service delivery
- Managed patient scheduling and maintained electronic health records efficiently.
- Assisted physicians with patient examinations and medical procedures.
- Prepared and administered vaccinations following safety protocols.
Education
Medical Assisting -
Skills
- Patient navigation
- Care coordination
- Referral management
- Patient education
- Insurance verification
- Scheduling
- EMR
- Salesforce
- Data entry
- Microsoft Office
- Bilingual English
- Bilingual Spanish
Timeline
Patient Navigation Specialist
Naveris, Inc.
03.2026 - Current
Neurosurgery Clinical Navigator
Advanced Pain Care Clinic
01.2024 - 04.2025
Project Coordinator
Dell Seton Medical Center
03.2022 - 02.2023
Patient Navigator
Dell Seton Medical Center
11.2019 - 03.2022
Medical Assistant
Family Health Center of Bastrop
01.2019 - 11.2019
Transitional Care Coordinator
Austin Diagnostic Clinic
04.2018 - 01.2019
Patient Care Coordinator
Resolutions Hospice
04.2018 - 01.2019
Senior Medical Assistant
Robert Dougherty, MDPA
05.2006 - 01.2017