Jack Monson
CHANDLER,AZ
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Navigation Coordinator
HonorHealth
Phoenix, Arizona
01.2026 - 06.2026
- Collaborated with healthcare professionals to enhance patient care services and workflows.
- Communicated with patients regarding appointment details and follow-up procedures.
- Assisted in managing medical records for accuracy and compliance with regulations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
Territory Business Manager
Nationwide Financial Services
Scottsdale, Arizona
04.2023 - 01.2026
- Developed and implemented sales strategies for assigned territory to reach maximum profitability.
- Collaborated with internal teams to support client needs and initiatives.
- Resolved customer complaints in a timely manner while striving for customer satisfaction.
- Maintained in-depth knowledge of latest product data, customer information and industry changes.
- Evaluated effectiveness of existing processes and procedures on an ongoing basis; proposed changes when needed.
Education
Emergency Medical Technician - Emergency Medical Services
Maricopa Community Colleges, Glendale Community College
Glendale, AZ07-2026
High School Diploma -
Boulder Creek Highschool
Anthem, AZ08-2018
Skills
- Patient navigation
- Patient care
- Medical record management
- Compliance adherence
- Effective communication
- Client relationship management
- Team collaboration
- Patient journey mapping
- Problem solving
- Decision-making
- Adaptability and flexibility
Certification
- WMD/Terrorism Awareness for Emergency Responders
- Incident Command Systems 100, 200, and 700
- American Heart Association Basic Life Support Program
Timeline
Customer Navigation Coordinator
HonorHealth
01.2026 - 06.2026
Territory Business Manager
Nationwide Financial Services
04.2023 - 01.2026
Emergency Medical Technician - Emergency Medical Services
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Boulder Creek Highschool