BOBBI LORETO
Phoenix,AZ
Summary
Customer service professional with 6+ years of experience, adept at enhancing client satisfaction through active listening and conflict management. Demonstrates a strong ability in data analysis and medical coding, effectively improving operational workflows and patient care coordination. Driven to innovate and implement solutions that elevate customer loyalty and streamline service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Navigation Coordinator
HonorHealth
04.2025 - Current
- Coordinated departmental activities to ensure seamless communication and workflow among teams.
- Developed and implemented strategies to enhance operational efficiency and service quality.
- Managed scheduling and logistics for various projects, optimizing resource allocation and time management.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Leave of Absence Coordinator
Albertsons Corporation LLC
03.2022 - 02.2025
- Coordinate leave tasks, streamline data processes, enhance claim accuracy, support team efficiency.
- Streamline leave management processes by coordinating documentation flow, processing claims efficiently, and maintaining accurate records while ensuring compliance with company policies.
- Manage comprehensive data entry operations and document validation, while orchestrating task distribution among leave administrators for optimal workflow efficiency.
- Facilitate seamless leave administration by creating and processing claims, coordinating with stakeholders, and providing timely support to associates.
- Drive operational excellence through systematic email management, precise documentation handling, and effective coordination with leave administrators.
Case Manager
McKesson
10.2021 - 03.2022
- Coordinated patient care to enhance treatment outcomes and streamline healthcare processes.
- Processed authorizations and verified benefits, ensuring timely and accurate service delivery.
- Collaborated with providers to address complex cases, improving patient satisfaction.
- Utilized analytical skills to optimize care plans and reduce delays in treatment.
- Facilitated communication between stakeholders, achieving seamless care transitions.
- Enhanced patient care coordination through effective outbound calling strategies and comprehensive eligibility assessments.
- Partnered with healthcare teams to implement efficient case management solutions, ensuring optimal patient outcomes and regulatory compliance.
Customer Service Representative/Paralegal
Lexington Law
05.2020 - 09.2021
- Handled inbound/outbound calls, enhancing client communication and satisfaction.
- Provided chat and email support, resolving client issues efficiently.
- Pulled credit reports, facilitating accurate financial assessments.
- Submitted challenge letters to credit bureaus, improving client credit scores.
- Managed multi-channel client communications while executing paralegal duties, resolving credit disputes and coordinating with credit bureaus to ensure accurate reporting.
Medical Assistant/Scribe
Valley Perinatal Services
06.2019 - 04.2020
- Documented consultations to enhance provider efficiency.
- Managed appointments and office procedures effectively.
- Organized patient records for seamless access.
- Handled billing and payments with accuracy.
- Managed comprehensive medical documentation while coordinating patient appointments, ensuring accurate record-keeping and seamless clinical workflow integration.
- Facilitated efficient healthcare delivery by maintaining detailed patient records, processing payments, and supporting providers during consultations.
- Streamlined administrative processes by implementing organized filing systems and optimizing appointment scheduling procedures.
Education
Postgraduate Degree - Medical Billing and Coding
Devry University
Phoenix, AZ05.2023
Medical Assistant - undefined
Arizona College
Phoenix, AZ01.2014
High School or Equivalent - undefined
Centennial High School
Peoria, AZ01.2013
Skills
- Effective time management
- Leave of absence management
- Technical expertise
- Analytical problem solving
- Listening skills
- Typing proficiency
- Drafting legal documents
- Live chat assistance
- Cold calling strategies
- Client service excellence
- Management of medical records
- Medical coding accuracy
- Conflict mediation
- Data analytics
Certification
CPR Certification
Timeline
Customer Navigation Coordinator
HonorHealth
04.2025 - Current
Leave of Absence Coordinator
Albertsons Corporation LLC
03.2022 - 02.2025
Case Manager
McKesson
10.2021 - 03.2022
Customer Service Representative/Paralegal
Lexington Law
05.2020 - 09.2021
Medical Assistant/Scribe
Valley Perinatal Services
06.2019 - 04.2020
Postgraduate Degree - Medical Billing and Coding
Devry University
Medical Assistant - undefined
Arizona College
High School or Equivalent - undefined
Centennial High School