Maria Ramos
West Hollywood
Summary
Bartender | Food & Beverage Manager with 10+ years experience serving industry leading hospitality companies and high-profile venues.
Equipped with a lengthy track record of success cultivating strong relationships with guests and venue partners alike, a sharp logistical acumen, and creative flair encompassed with a deep passion for hospitality, my ability to deliver a jaw dropping guest experience Is unmatched.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Pendry Hotel
03.2021 - Current
- Supported opening of new luxury hotel in Los Angeles
- Created and implemented SOP for seven bars within hotel including three restaurants, a bowling alley, lobby, music venue and all banquet event spaces.
- Set standard par levels for all bar equipment, drafted opening/closing checklists, implemented side work sheets for each venue
- Inventory for bar supplies | liquor
- Ensured exceptional service was provided to all members and hotel guests
- Constructed craft cocktail program | training and educating all new hires
- Assisted with green room operations for talent providing hospitality inclusive of, but not limited to coffee, food and bottle service
Lead Bartender Chateau Hanare
Chateau Marmont Hotel
03.2018 - 03.2020
- Completed extensive training on Japanese cuisine and alcohol | Knowledge of Japanese whisky and sake are both modern and rare
- Created specialty syrups and infusions for all craft cocktails
- Alongside bar team, constructed a seasonal cuisine oriented cocktail program including Japanese sake and shochu, with knowledge of over 60 spirits
- Trained and ensured staff was compliant with state alcohol regulations
Food & Wine Manager
Hollywood Bowl Food & Wine/Sodexo
02.2016 - 02.2018
- After onboarding a new account for Sodexo at a top nationally-ranked live music venue (the Hollywood Bowl), built seamless hospitality operations from the ground up, ensuring a world class experience for venue attendees
- Oversaw a staff of 350+ hourly employees in assistance with operations team
- Managed pre-theatre for an outdoor venue of 17,000 in attendance
- Ensured smooth and efficient operations for all restaurant outlets on property
- Daily cash handling procedures and extensive knowledge of point of sales systems
- Restaurant sales at $540,000 within a 5-month period for the summer season
- Ensured proper food and beverage handling procedures/standards were being followed throughout entire property
- Weekly inventory input into Market Connection for the property (FOH, BOH, Shipping and Receiving)
Bartender
Drago
02.2015 - 01.2016
- Learned extensive knowledge of over 36 Italian wines by the glass
- Curated and delivered hand craft cocktails with precision to provide wonderful guest experiences as well as consistency
Food & Beverage Manager
Ritz, , JW Marriott LA Live
12.2013 - 01.2015
- Managed 3 beverage outlets within bustling downtown LA hotel including lobby bars, restaurant bars and a seasonal Pool Bar
- Forecast Beverage Outlets based on hotel occupancy
- Monthly Inventory for beverage outlets including room service
- Beverage inspections to ensure proper standards of quality, service, cleanliness and control
- Weekly Payroll for over 30 staff
- Daily Management of hourly employee labor budget
- Immediately resolved any guest opportunities
Manager | Special Events Coordinator
Wolfgang Puck Bar & Grill
01.2011 - 12.2013
- Supervised restaurant at LA LIVE with typically 500+ covers | remaining consistently busy before, during and after all shows, concerts and games at Crypto.com Arena & Microsoft Theater
- Forecasted $550,000 budget for the month
- Managed labor under 10%, Biweekly Payroll Status
- Red Rock Orders/Inventory weekly and monthly
- Handled VIP clientele for Clippers/ Lakers events
- Staffed and scheduled all FOH for venue events to match daily cover counts
Education
Skills
- Reserve Cloud
- OpenTable
- MS Office
- Google Docs & Dropbox
- Health codes compliance
Certification
- TIPS | Food Handlers Certified
- OpenTable | SevenRooms
- Aloha, Mircros, Squirrel, Toast, Hot Schedules, etc.
- Red Rock Inventory | Adaco Requisition Inventory
- Market Connection Kronos/ADP Payroll
Timeline
Bartender
Pendry Hotel
03.2021 - Current
Lead Bartender Chateau Hanare
Chateau Marmont Hotel
03.2018 - 03.2020
Food & Wine Manager
Hollywood Bowl Food & Wine/Sodexo
02.2016 - 02.2018
Bartender
Drago
02.2015 - 01.2016
Food & Beverage Manager
Ritz, , JW Marriott LA Live
12.2013 - 01.2015
Manager | Special Events Coordinator
Wolfgang Puck Bar & Grill
01.2011 - 12.2013
- TIPS | Food Handlers Certified
- OpenTable | SevenRooms
- Aloha, Mircros, Squirrel, Toast, Hot Schedules, etc.
- Red Rock Inventory | Adaco Requisition Inventory
- Market Connection Kronos/ADP Payroll
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