Maria Rangel

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Partnered with other departments to provide top-notch service to clients.
• Verified insurance benefits and eligibility for patient procedures before completing authorizations.
• Built professional relationships with service providers and doctor offices.
• Processed referral requests from patients, doctors and other health care professionals.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Provided education and instruction to referral sources on referral processes.
• Attended continuing education courses to stay current on referral processes and best practices.
• Assisted with training new hires

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Prepared and administered medications to alleviate patient symptoms.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Managed and trained a team of CMAs

• Arranged pre-operative and post-operative appointments for surgical patients.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Communicated surgery requirements to nursing teams for smooth operation delivery.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Ran a group “huddle” for next day surgeries when surgery coordinator is unable to do so.

-Welcomed patients and guest and made sure there demographics and insurance coverage was up to day.

-Used several insurance website to checked patient's insurance eligibility and benefits when needed.

-Brought patients into the exam room where I took vitals, retrieved their HPI, and Chief Complaint for the doctor.

-Transcribed for the doctor during the patients visit.

-Ordered X-Rays, MRI's, CT's, Labs, and referrals the doctor wanted for the patient

-eScribed prescriptions to pharmacies

-Used eClinicalWorks to keep track of patient records

-Prepared Orders for next day patients

-Called insurance companies to receive Prior Certifications for medications.

-Retrieved New patient information over the phone, scheduled them, and created them as a patient in ECW.

-Assisted and prepped for procedures

-Triaged phone calls

-=Administer IVs for procedures

-Assist with EMR updates and issues.

Accomplishments

-I was able to assist the practice with simplifying ECW to make office visits more efficient and create a better work flow.

-I prepared and presented Medical Records for an ISME audit