Open To Work
Maria Rangel Mattox
Summary
Results-driven professional with a strong background in sales, operations, and team leadership. Expertise in branch management and mortgage lending, enhancing profitability and customer satisfaction. Versatile experience across financial services and education, bringing insights that drive operational efficiency and support continuous improvement.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Parlier Unified School District
06.2024 - Current
- Implemented engaging lesson plans
- Adapted instructional materials to meet diverse learning needs, enhancing student engagement.
- Supervised classroom activities to foster a positive learning environment, promoting student participation.
- Monitored student progress to support academic achievement
- Implemented lesson plans provided by teachers to ensure instructional continuity.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Maintained accurate attendance records and reported daily activities to administration, ensuring accountability.
Mortgage Loan Officer
U.S. Bank
04.2024 - 06.2024
- Guided first-time homebuyers through loan applications
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Educated clients on mortgage options and tailored solutions to meet individual needs.
- Supported clients throughout mortgage process, promptly addressing concerns to ensure smooth transactions.
- Enhanced customer interactions by actively listening and responding promptly to inquiries.
AVP Branch Manager
United Community Bank
10.2022 - 10.2023
- Supported branch growth and profitability through strategic initiatives and customer engagement
- Oversaw branch operations to ensure smooth functionality and compliance with banking standards
- Fostered positive interactions with customers to ensure satisfaction
- Improved employee capabilities through targeted training
- Led daily team activities, offering direction, guidance, and support to enhance team effectiveness
- Facilitated training sessions for staff on new banking systems and processes.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
Branch Manager
In Touch Credit Union
Plano
07.2022 - 03.2023
- Led sales and service initiatives to enhance customer engagement and drive branch performance.
- Implemented strategies to improve customer satisfaction at the branch.
- Supervised staff performance, providing training and support to elevate service quality.
- Conducted training sessions for staff to enhance skills and performance.
- Managed daily branch operations and ensured adherence to company policies.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Fostered relationships with community organizations, boosting branch visibility and community presence.
Financial Center Manager
Simmons Bank
Oklahoma City
08.2019 - 04.2021
- Managed daily operations of financial center, overseeing staffing, customer service, and sales activities.
- Developed business strategies that contributed to revenue growth.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Engaged with community members to foster relationships and support local initiatives.
- Conducted performance evaluations and provided feedback to enhance team member development.
- Conducted performance reviews for branch personnel in order to assess individual contributions and provide feedback on areas requiring further development.
- Performed regular audits of branch records in order to identify areas of improvement or potential risks.
- Evaluated transactions and account openings to check for compliance with government guidelines.
- Oversaw branch operations
Multiple AVP management roles
Bank of America and CDC Federal Credit Union
- Achieved top performance awards by meeting and exceeding set targets.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Contributed to organizational growth by participating in key improvement projects.
- Cultivated relationships with key stakeholders to align efforts with organizational objectives.
- Led daily operations by providing direction and support to team members.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
Education
MBA - Business Administration
American Military University
Online11-2010
Bachelor's degree - Management & Organizational Development
Fresno Pacific University
Fresno, CA10-2002
Certificate - Project Management
Clayton State University
GA11-2011
Accomplishments
- Led a branch team to achieve the prestigious Bank of America Top Performer Award, highlighting the capacity to drive sales and operational excellence.
- Received the Bank of America Top Volunteer Award, reflecting a commitment to community engagement and corporate social responsibility.
- Developed workforce stability by cultivating an engaged, well-coached team, which contributed to consistent performance improvements.
- Participated in a CRM project aimed at streamlining processes and enhancing customer relationship management, demonstrating strategic involvement in organizational initiatives.
- Established an Employee of the Month recognition program to motivate staff and acknowledge outstanding customer service.
Languages
Spanish, Fluent
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$75000/yr - $200000/yrTimeline
Substitute Teacher
Parlier Unified School District
06.2024 - Current
Mortgage Loan Officer
U.S. Bank
04.2024 - 06.2024
AVP Branch Manager
United Community Bank
10.2022 - 10.2023
Branch Manager
In Touch Credit Union
07.2022 - 03.2023
Financial Center Manager
Simmons Bank
08.2019 - 04.2021
Multiple AVP management roles
Bank of America and CDC Federal Credit Union
MBA - Business Administration
American Military University
Bachelor's degree - Management & Organizational Development
Fresno Pacific University
Certificate - Project Management
Clayton State University