Shatarah Palmer
Burleson
Summary
Experienced healthcare professional with a strong background in patient and case management, healthcare documentation, and regulatory compliance. Over 10 years of experience in coordinating services, managing data, and supporting enrollment and eligibility processes across clinical and community-based settings. Proven ability to analyze complex records, communicate with stakeholders, and maintain accuracy under pressure. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Substitute Teacher
Arlington Independent School District
08.2023 - Current
- Develop and implement lesson plans aligned with district curriculum and student learning styles.
- Work with special education teachers to modify curricula based on IEPs.
- Conduct student assessments and use results to guide instructional activities.
- Maintain open communication with parents, students, and staff.
- Ensure classroom management and participate in extracurricular and professional development activities.
Clinical Case Manager
Centre for Neuro Skills
11.2021 - 08.2023
- Managed case plans for patients by assessing needs, coordinating services, and ensuring effective communication across care teams.
- Facilitated patient conferences and interdisciplinary reporting to track progress and maintain compliance.
- Acted as liaison for families, insurers, and providers to authorize and align services.
- Produced documentation and reports for admissions, therapy sessions, and regulatory oversight.
Program Supervisor
DePaul Community Services
03.2019 - 10.2021
- Supervised staff and oversaw planning and documentation for residents with mental health diagnoses.
- Ensured compliance with OMH standards, medication documentation, and staff training.
- Managed financial transactions and building safety procedures.
Direct Support Professional
The Arc of Monroe County
07.2008 - 08.2019
- Supported adults with developmental disabilities in daily living activities.
- Administered medications and gathered documentation for ISP meetings.
Health Home Care Manager
Rochester Regional Health System
05.2015 - 09.2018
- Developed and monitored individualized service plans and ensured accurate documentation.
- Maintained compliance with NYS OMH regulations and managed a caseload of 30–40 individuals.
Medicaid Service Coordinator
The Arc of Monroe County
07.2011 - 07.2014
- Coordinated person-centered service plans and collaborated with providers to enhance quality of life.
- Managed Medicaid waiver processes and documentation using online databases.
Education
Master of Science - Healthcare Administration
Roberts Wesleyan College
12.2014
Skills
- Member Enrollment & Eligibility Processing
- Healthcare Compliance (Medicaid/Medicare)
- Data Analysis & Discrepancy Resolution
- Electronic Medical Records (EMR)
- Case Management & Documentation
- Cross-functional Collaboration
- Excel & Data Reporting Tools
- HIPAA Compliance
- Strong Verbal and Written Communication
- Problem-Solving & Attention to Detail
- Conflict resolution
- Team collaboration
- Communication skills
- Report writing
- Time management
Languages
Spanish
Limited
References
References available upon request.
Timeline
Substitute Teacher
Arlington Independent School District
08.2023 - Current
Clinical Case Manager
Centre for Neuro Skills
11.2021 - 08.2023
Program Supervisor
DePaul Community Services
03.2019 - 10.2021
Health Home Care Manager
Rochester Regional Health System
05.2015 - 09.2018
Medicaid Service Coordinator
The Arc of Monroe County
07.2011 - 07.2014
Direct Support Professional
The Arc of Monroe County
07.2008 - 08.2019
Master of Science - Healthcare Administration
Roberts Wesleyan College
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