Operations Manager
Conifer Health Solutions
06.2013
Provide team leadership and coaching
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Motivate and inspire team members
- Lead by setting a good example (role model) – behavior consistent with words
- Ensure necessary help is obtained from appropriate support function [training, process, QC, TQA] to improve performance of the team
- Recognize and celebrate team and team member accomplishments and exceptional performance
- Facilitated daily team strategy sessions to align on objectives and tasks.
- Focused on maintaining high quality standards and optimizing production processes.
- Monitored collection processes and aging accounts to ensure timely payments.
- Maintained a calendar tracking absenteeism to manage team attendance effectively.
- AIM [All Ideas Matter] - Collecting ideas from Supervisors/Team Leads
- Assisted in maintaining team focus and adherence to project timelines.
- Ensure satisfaction from stakeholders