Maria Retamal-Rojas

• Supported teachers in classroom management and instructional activities.
• Assisted students with individualized learning plans and academic challenges.
• Collaborated with educators to adapt lesson materials for diverse learners.
• Organized and maintained classroom resources and instructional materials.
• Participated in professional development workshops to improve instructional support skills.
• Provided classroom support throughout planned instruction and individual lessons.
• Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

Delivered classroom instruction across multiple grade levels (K–5), ensuring continuity of learning

• Followed lesson plans while adapting teaching strategies to meet diverse learning needs
• Maintained classroom discipline and fostered positive learning environment while communicating effectively with students and faculty
• Maintained structured classroom environments, ensuring adherence to procedures for effective learning
• Demonstrated flexibility, time management, and strong classroom management skills

• Managed high-volume confidential records to ensure compliance with regulations
• Organized and assembled records for provider review
• Coordinated scheduling and addressed inquiries to facilitate timely patient access
• Maintained accurate documentation and streamlined workflows for efficient record-keeping

• Provided troubleshooting and system support, resolving issues to enhance user satisfaction
• Resolved issues efficiently while maintaining professionalism and empathy
• Educated clients and patients on HRS software and hardware systems, improving their operational proficiency
• Managed high-volume communications, documenting interactions to ensure accurate client records
• Supported logistics and product management processes to improve efficiency and reduce cost.

• Provided notary services while ensuring compliance with legal standards and regulations
• Processed legal documents and maintained accurate transaction records to support timely legal proceedings
• Organized files and managed correspondence to facilitate efficient information retrieval

• Delivered high-quality customer service for orders, returns, and inquiries, ensuring positive customer experiences
• Resolved customer concerns efficiently while maintaining brand standards
• Managed customer accounts, resolving issues to enhance customer satisfaction
• Utilized problem-solving skills to address customer concerns, fostering retention and loyalty
• Applied promotions and discounts to maximize customer satisfaction and sales

• Registered patients and verified demographic information, including insurance and medical information.
• Verified and processed patient information to ensure accuracy and compliance with protocols
• Obtained co-payments, ensuring billing accuracy and supporting revenue cycle management
• Maintained organized, confidential records to facilitate efficient access and retrieval
• Processed and scanned medical records while maintaining confidentiality and compliance
• Assisted medical staff with daily administrative operations