Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Reyes

Raleigh,NC

Summary

Result-driven project coordinator with two years of dedicated experience in driving seamless project delivery. Adept at managing timelines, expectations, and having clear communication to consistently meet company goals. Skilled in organization, cross-functional environments, and contributing to impactful outcomes. Passionate about building strong partnerships, and ensuring strong project execution.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Corporate Trainer

1-800-PACK-RAT
12.2024 - Current
  • Develop detailed project plans, training programs, schedules and task lists.
  • Coordinate and facilitate communication with department heads and Human Resources to determine priorities.
  • Maintain records of training activities, and outcomes in the program.
  • Identify, track and resolve weaknesses within the program.
  • Adjust content and methods based on evaluation results.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.

Training Coordinator

1-800-PACK-RAT
01.2022 - 12.2024
  • Coordinated training sessions and workshops for staff development initiatives.
  • Collaborated with department heads to identify training needs and gaps.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Compiled data from evaluations for use in preparing reports detailing course outcomes.
  • Managed scheduling logistics for training events and sessions across locations.
  • Assisted in designing, developing, and implementing new training methods and techniques.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Implemented diversity and inclusion training programs to foster an equitable workplace environment.

Inbound Sales Agent

1-800-PACK-RAT
03.2023 - 12.2023
  • Managed inbound calls and conducted thorough consultations with prospective clients.
  • Utilized CRM software to track customer interactions and ensure timely follow-ups.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Identified opportunities to upsell products and services based on customer needs.
  • Reviewed daily reports to identify potential sales opportunities.

Campaign Specialist

Athena of the Triangle
08.2021 - 12.2021
  • Developed a strategic social media calendar to maintain consistent messaging across platforms.
  • Enhanced engagement by analyzing content performance through targeted tactics.
  • Collaborated with cross-functional teams to produce an innovative campaign aligned with organizational goals.
  • Analyzed market trends to inform strategic campaign decisions.
  • Coordinated webinars, seminars, and other events related to upcoming campaigns.
  • Monitored performance metrics for all campaigns and reported results to senior management.

Education

Bachelor of Arts - Communication, Public Relations

North Carolina State University
Raleigh, NC
12-2021

Skills

  • Data Analysis
  • Process Optimization
  • Creative Problem Solving
  • Risk Assessment
  • Strategic Planning
  • Budget Management
  • Strong Interpersonal Skills
  • Cross-Functional Team Leadership
  • Exceptional Organizational Skills
  • Project management
  • Data tracking
  • Performance monitoring
  • Goal setting
  • Client relations
  • Team management
  • Data entry

Certification

  • Digital Marketing, HubSpot, 2025

Timeline

Corporate Trainer

1-800-PACK-RAT
12.2024 - Current

Inbound Sales Agent

1-800-PACK-RAT
03.2023 - 12.2023

Training Coordinator

1-800-PACK-RAT
01.2022 - 12.2024

Campaign Specialist

Athena of the Triangle
08.2021 - 12.2021

Bachelor of Arts - Communication, Public Relations

North Carolina State University

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