Summary
Overview
Work History
Education
Skills
Timeline
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Maria Reynolds

Decatur,IL

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Overview

14
14
years of professional experience

Work History

Office Manager

Bard Optical
Forsyth, IL
09.2017 - Current
  • Monitored daily operations of the optical department to ensure smooth workflow.
  • Collaborated with other departments within the organization to meet customer needs.
  • Conducted quarterly inventory audits to track product levels.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed staff scheduling, payroll, performance evaluations, and hiring.
  • Processed payroll information using specialized software programs.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.

Pharmacy Technician

CVS Pharmacy
Decatur, IL
02.2014 - 08.2017
  • Greeted customers, processed payements,anserwed phone calls
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Entered prescription information into computer databases.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.

Prior Authorization Specialist

Convey Health
Decatur, IL
05.2011 - 02.2014
  • Researched third party payer guidelines related to prior authorizations, coding and billing processes.
  • Entered data into electronic medical record system accurately and timely using ICD-10 coding standards when applicable.
  • Assigned ICD-10 diagnostic codes to medical records for proper billing and reimbursement.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.

Education

ABO Certification - Optician

American Board of Opticanry
01-2021

Associate of Arts - Hospitality Management

Richland Community College
Decatur, IL
05-2010

Skills

  • Organizational skills
  • Team supervision
  • Customer relations
  • Payroll processing
  • Project management
  • Scheduling coordination
  • Documentation expertise
  • Coaching, mentoring and training
  • Conflict management
  • Data entry
  • Insurance coding (ICD-9 and CPT)
  • Insurance verification
  • Medical billing procedures
  • Microsoft Excel, Word, PowerPoint, 365, Teams, OneDrive
  • Workplace safety
  • Procedure implementation
  • Dispute resolution
  • Training development
  • Parent-child interaction

Timeline

Office Manager

Bard Optical
09.2017 - Current

Pharmacy Technician

CVS Pharmacy
02.2014 - 08.2017

Prior Authorization Specialist

Convey Health
05.2011 - 02.2014

ABO Certification - Optician

American Board of Opticanry

Associate of Arts - Hospitality Management

Richland Community College

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Maria Reynolds