Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Cunningham

Manchester,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Optician

Bard Optical
Jacksonville, IL
01.2024 - Current
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Calculated measurements for eyewear using optical measuring devices.
  • Adjusted eyewear for proper fit and comfort level.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Repaired broken frames using specialty tools and equipment.
  • Processed payments for products purchased by customers.
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Dispensed contact lenses upon completion of fitting process.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Greeted patients warmly upon arrival at office or store location.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.

Front Desk Receptionist

Ferguson Insurance Center
Jacksonville, IL
05.2023 - 08.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.

Cook

OPAA! Food Management for Jerseyville School
Jerseyville, IL
04.2018 - 05.2023
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.

Cahsier/Shelf StockerIL

MotoMart
Jerseyville, IL
03.2017 - 04.2018
  • Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
  • Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
  • Organized backroom storage areas to ensure efficient product retrieval.
  • Assisted customers in locating merchandise on the sales floor.
  • Responded quickly to customer inquiries regarding product availability or pricing information.
  • Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
  • Updated price tags based on current promotions or discounts offered by the store.
  • Replenished low inventory levels from backstock areas using scanning equipment.

DSP

Beverly Farms Elementary School Pta
Godfrey, IL
02.2016 - 03.2017
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.

Gymnastics Coach

Turners Tumbling
Jerseyville, IL
08.2014 - 12.2015
  • Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
  • Developed and implemented individualized gymnastics programs for students of all skill levels.

Sales Associate

U.S. Cellular
Jerseyville, IL
07.2013 - 12.2015
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.

Secretary

Unit District Office #100
Jerseyville, IL
08.2013 - 05.2014
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Education

High School Diploma -

Jersey Community High School
Jerseyville, IL
05-2014

Skills

  • Order Preparation
  • Display building
  • Supply Management
  • Product Upselling
  • Computer Skills

Timeline

Optician

Bard Optical
01.2024 - Current

Front Desk Receptionist

Ferguson Insurance Center
05.2023 - 08.2023

Cook

OPAA! Food Management for Jerseyville School
04.2018 - 05.2023

Cahsier/Shelf StockerIL

MotoMart
03.2017 - 04.2018

DSP

Beverly Farms Elementary School Pta
02.2016 - 03.2017

Gymnastics Coach

Turners Tumbling
08.2014 - 12.2015

Secretary

Unit District Office #100
08.2013 - 05.2014

Sales Associate

U.S. Cellular
07.2013 - 12.2015

High School Diploma -

Jersey Community High School

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