Maria Rickles
Forest Hills,NY
Summary
Through my experience in Serving I've proven expertise in delivering exceptional customer service, frequent sales through effective menu knowledge and personal recommendations, and creating a welcoming dining atmosphere for new and regular customers. Recognized for skills such as being able to train new staff, cash and card handling, and being able to maintain positive guest experiences during busy hours.
Overview
2
2
years of professional experience
Work History
Server/Cashier
Bar Palace
Long Island City, NY
02.2024 - Current
- Explained the bar menu options to guests, offered recommendations, and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals and service, responded efficiently to guest feedback, and worked with other restaurant staff to ensure efficient service within the restaurant.
- Maintained a friendly and professional demeanor with customers to encourage order placements and greeted frequent visitors by name while explaining new promotions.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed the cash drawer at the end of each shift, ensuring the accuracy of the funds received, collecting payments, providing accurate change, and processing credit card and cash payments, ensuring all transactions were accurate.
Assistant Teacher
Forest Hills High School
Forest Hills, NY
12.2022 - 06.2024
- Assisted with grading assignments and exams.
- Organized filing cabinets and student portfolios.
- Kept learning environments clean and orderly by picking up materials, wiping tables, chairs, etc.
- Helped develop and run emotional support peer groups.
- Assisted with decorating and arranging classrooms for daily activities.
- Provided insight for new club ideas, as well as student needs and wants.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
Education
High School Diploma -
Forest Hills High School
Queens, NY08-2034
LaGuardia Community College
Long Island City, NYSkills
- Fluent in English and Spanish
- Training new staff
- Liquor, wine, and food service
- Customer feedback management
- Sales techniques
- Food running
- Positive and professional hospitality service
- Cash handling
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/Cashier
Bar Palace
02.2024 - Current
Assistant Teacher
Forest Hills High School
12.2022 - 06.2024
High School Diploma -
Forest Hills High School
LaGuardia Community College
Similar Profiles
Renan Leal MacGregorRenan Leal MacGregor
Lead Server – Trainer at Palace BarLead Server – Trainer at Palace Bar
Juan Carlos Friol DominguezJuan Carlos Friol Dominguez
Food Runner at Palace Bar & RestaurantFood Runner at Palace Bar & Restaurant
GUERLINE CHARLESGUERLINE CHARLES
Executive Sous Chef at The Palace Bar & RestaurantExecutive Sous Chef at The Palace Bar & Restaurant