Maria Riojas
Arlington,TX
Summary
Dedicated and bilingual Front Office Specialist with 20+ years of experience in pediatric, specialty, urgent care, and hospital settings. Proven expertise in patient registration, insurance verification, appointment scheduling, medical office operations, cash management, and customer service. Highly skilled at building positive patient relationships while maintaining efficiency in fast-paced healthcare environments. Knowledgeable in HIPAA compliance, EMR systems, and medical terminology.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Reliant Foot and Ankle
Fort Worth, TX
09.2025 - Current
- Verify insurance eligibility, benefits, and authorizations.
- Collect copay, deductibles, and outstanding balances.
- Schedule appointments and support providers and medical assistants with daily operations.
- Check patients in and out while maintaining accurate records.
Guest Service Representative
Parkland Hospital
Dallas, TX
09.2025 - Current
- Assist patients with appointment coordination and registration needs.
- Provide exceptional customer service and resolve patient inquiries.
- Manage incoming calls and direct patients to appropriate departments.
Front Desk Receptionist
Little Spurs
Arlington, TX
07.2023 - 04.2024
- Manage front office operations in a high volume urgent care environment.
- Process patient payments and maintain accurate financial records.
- Prepare weekly and monthly reports and oversee inventory management.
- Support both front and back office functions during staffing shortages.
Front Desk Receptionist
Wee Tots Pediatrics
Arlington, TX
03.2005 - 06.2023
- Served as a primary point of contact for patients and families for over 20 years.
- Scheduled appointments, verified insurance, and maintained patient records.
- Processed daily cash reports and reconciled payments.
- Ensured HIPAA compliance and delivered compassionate patient service.
- Supported physicians and clinical staff to maintain efficient office operations.
Education
High School Diploma -
James Martin High School
Arlington, TXSkills
- Front Office Adminstration
- Medical Reception & Patient Registration
- Insurance Verification & Eligibility
- Appointment Scheduling
- Medical Terminology & ICD-10
- EMR/EHR Systems
- HIPAA Compliance
- Medical Billing Support
- Customer Service Excellence
- Cash Handling and Daily Reconciliation
- Data Entry and Documentation
- Multi-Line Phone Systems
- Microsoft Word & Excel
- Bilingual (English/Spanish)
Timeline
Front Desk Receptionist
Reliant Foot and Ankle
09.2025 - Current
Guest Service Representative
Parkland Hospital
09.2025 - Current
Front Desk Receptionist
Little Spurs
07.2023 - 04.2024
Front Desk Receptionist
Wee Tots Pediatrics
03.2005 - 06.2023
High School Diploma -
James Martin High School