Maria Rivera
Oklahoma City,OK
Summary
Organized and dependable candidate bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Specialist
Paycom
05.2023 - 08.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
Management and Sales Internship
Sherwin Williams
05.2022 - 08.2022
- Built relationships with customers and the community to promote long-term business growth.
- Completed project alongside peers that addressed critical business issues regarding everyday safety with support of store and district management, and presented to regional leadership at end of program.
- Contributed to team objectives in a fast-paced environment.
Sales Consultant
AT&T
02.2022 - 05.2022
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Managed efficient cash register operations.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Bachelor of Science - Business Administration
Oklahoma State University
Stillwater, OK05.2023
Skills
- Account Management
- Active Listening
- Microsoft Business Applications
- Payroll Software Proficiency
- Project Planning
Certification
Payroll Accounting
Languages
Spanish
Additional Information
Recruitment Chair- Theta Nu Xi Multicultural Sorority, Inc. (May 2021- February 2023)
- Built strong relationships with internal and external candidates to ensure the best recruitment experience for interests.
- Coordinated schedules to arrange recruitment efforts for the members of the chapter.
- Created recruitment marketing campaigns to attract and engage potential interests around campus and the community.
- Identified and sourced qualified candidates to further their education about the organization, collaborating closely with the Dean and aligning with her instructional plan to enhance the program's success.
- Maintained a comprehensive understanding of colony and sorority operations, policies, and benefits to facilitate effective communication with prospective members.
- Successfully managed the recruitment process, providing timely updates to candidates regarding their application status based on specific criteria, consistently achieving organizational recruitment targets.
- Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
Dean of Intake- Theta Nu Xi Multicultural Sorority, Inc. (May 2022- May 2023)
- Collaborated with the executive team to identify and address any aspirant relations issues and developed a plan of action if needed.
- Conducted personalized interviews to gain insights into applicant's backgrounds and aspirations.
- Developed and implemented onboarding and orientation programs for new employees.
- Led informative presentations to promote the sorority and help potential interests make informed decisions about their membership.
- Oversaw and managed all aspects of the chapter's intake and onboarding process throughout the ongoing school year.
Timeline
Specialist
Paycom
05.2023 - 08.2023
Management and Sales Internship
Sherwin Williams
05.2022 - 08.2022
Sales Consultant
AT&T
02.2022 - 05.2022
Bachelor of Science - Business Administration
Oklahoma State University
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