Maria Rivera
Chicago Heights,IL
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Mr. Stacks
06.2023 - Current
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Bergstein's NY Deli
03.2023 - Current
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
Cashier
Heights Fresh Market
08.2020 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Digital Marketing, Advertising, & Public Relations
Roosevelt University
Chicago, IL05.2026
High School Diploma -
Bloom High School
101 W 10th St, Chicago Heights, IL 6041105.2022
Skills
- Reliable and Responsible
- Warm and Friendly
- Relationship Building
- Cleanliness standards
- Hospitality service expertise
- High Energy and Stamina
- Foreign language proficiency
Additional Information
Moderated focus groups in an academic setting during my time at Roosevelt University for my Market Research coursework. Following moderator guidelines allowed for unbiased research, while listening to participants and maintaining a structured approach.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Mr. Stacks
06.2023 - Current
Cashier
Bergstein's NY Deli
03.2023 - Current
Cashier
Heights Fresh Market
08.2020 - 03.2023
Bachelor of Arts - Digital Marketing, Advertising, & Public Relations
Roosevelt University
High School Diploma -
Bloom High School
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