Maria Rivera
Ridgewood,NY
Summary
Results-driven maintenance coordinator specializing in maintenance scheduling and client relationship management. Proven track record of enhancing operational efficiency through meticulous record-keeping and effective preventative maintenance strategies.
Overview
12
12
years of professional experience
Work History
Maintenance Coordinator
Arista Air Conditioning
Long Island City, New York
08.2017 - Current
- Coordinated maintenance schedules for HVAC systems across multiple sites to ensure efficiency.
- Managed inventory of repair parts and supplies for prompt maintenance operations.
- Collaborated with technicians to diagnose issues and implement effective repair solutions.
- Developed training programs on safety protocols and equipment usage for staff.
- Maintained detailed records of maintenance activities for accuracy and completeness.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Assisted with the implementation of a new payroll system.
- Provided exceptional customer support through phone, email, and live chat interactions.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Transcribed data for reporting in real-time.
National Account Manager
S.O.S Maintenance
Glendale, NY
08.2014 - 08.2017
- Established strong connections with key national clients to optimize service delivery.
- Analyzed client needs and tailored maintenance solutions for diverse industries.
- Monitored industry trends to keep clients informed about new maintenance services available.
- Conducted regular check-ins with clients to address concerns and gather feedback efficiently.
- Participated in trade shows and conventions representing the company's products and services to prospective clients.
- Provided timely customer service resolution for all escalated issues from national accounts.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
Education
High School Diploma -
Louis D Brandeis High School
New York, NY06.2012
Some College (No Degree) - Early Childhood Education
Queensborough Community College
Oakland Gardens, NYSkills
- Maintenance scheduling
- Preventive maintenance
- Facility repairs
- Equipment upkeep
- Problem solving
- Client relationship management
- Attention to detail
Timeline
Maintenance Coordinator
Arista Air Conditioning
08.2017 - Current
National Account Manager
S.O.S Maintenance
08.2014 - 08.2017
High School Diploma -
Louis D Brandeis High School
Some College (No Degree) - Early Childhood Education
Queensborough Community College