Maria Rivera
First Help Financial
Fredericksburg,Virginia
2
Languages
9
years of professional experience
Dynamic professional with over 6 years of administrative experience and a proven track record in supporting diverse operational functions. Recognized for exceptional teamwork and adaptability in high-pressure environments, consistently fostering a collaborative atmosphere. Expertise in organization, communication, and time management drives a commitment to delivering results and optimizing team efficiency. Passionate about contributing to organizational success through proactive problem-solving and strategic planning.
Work History
Collections Team Lead
2 Years 8 Months- Supervised and coached group of 5+ employees ensuring productivity and quality standards. Coordinated onboarding and training for new team members. Maintained accurate employee and account records, verified timecard and payroll data for accuracy, documented updates, and resolved discrepancies while following company procedures and confidentiality standards. Led implementation of new processes, compliance regulations, and guideline rollouts as well as leading team/department meetings.
Senior Collector
2 Years 8 Months- Managed a high-volume portfolio of 300+ customer accounts, reviewing account documentation for completeness and accuracy, updating records, and tracking follow-up activity through resolution. Directed high-volume communications with customers via phone and email, addressing inquiries and concerns effectively. Negotiated payment arrangements, fostering positive customer relationships while maintaining confidentiality. Ensured compliance with company policies and documentation standards, contributing to operational efficiency. Achieved high success rates in payment negotiations, reducing overdue accounts.
Crew Chief
9 Months- Managed daily staff operations and coordinated shift assignments for restaurant environment. Supported management with various administrative and operational tasks to enhance efficiency. Addressed customer concerns, ensuring high service standards were consistently met. Supervised and trained team members, fostering a collaborative work environment. Handled customer feedback, maintaining satisfaction and loyalty.
Waitress/Cashier
3 Years 11 Months- Delivered professional and friendly service in a fast-paced environment. Ensured customer satisfaction through effective communication and problem-solving. Processed monetary transactions using computerized systems. Collaborated efficiently in a team setting. Maintained cleanliness and organization of dining areas for optimal guest comfort.
Education
High School Diploma
Skills
Administrative Support
Employee Training
Team Leadership
Record Management
Strong negotiation skills
Call center experience
Customer service
Multitasking
Microsoft office
Data entry
LANGUAGES
Spanish
Native speaker
Timeline
Collections Team Lead
First Help Financial
10.2023 - 06.2026Read More
Senior Collector
First Help Financial
02.2021 - 10.2023Read More
Crew Chief
IHOP
03.2020 - 12.2020Read More
Waitress/Cashier
IHOP
01.2017 - 12.2020Read More
Gar-field High School
High School Diploma
Read More