Maria Rivera Vasquez
Orlando,Florida
Summary
Friendly and reliable customer service cashier offering unmatched customer service and also as MA help the patient with their need and doctors need. Quick and accurate in cash and transactions with excellent multi tasking aptitude. Punctual and honest with a solid background in customer service. Satisfies customers with exceptional service. Used slow periods effectively to stay on the top of daily chores while pursuing opportunities to help the team improve and reduce waste.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Arthritis and Rhoumatoid
Orlando, FL
03.2025 - 05.2026
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Winderemere Pediatric
Orlando, FL
03.2025 - 03.2026
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Cashier
Panda Express
Orlando, FL
02.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
- Performed cash, card, and check transactions to complete customer purchases.
Medical Assistant
PM Pediatrics PA
Kissimmee, FL
07.2023 - 10.2023
- Learned duties for various positions and provided backup at key time.
- Welcomed customers and helped determine their needs.
- Welcome every child so they can feel safe in every moment.
- Pick up the phone and make appointments for every patient and answer all the questions and collect all their information every day.
- Serve all the Doctors with respect.
- Working as a team for every patient so they can get the best experience.
- Giving shots to different ages and making sure they get it right on time.
Medical Assistant
PM Pediatrics PA
Kissimmee, FL
07.2023 - 10.2023
- Learned duties for various positions and provided backup at key time.
- Welcomed customers and helped determine their needs.
- Welcome every child so they can feel safe in every moment.
- Pick up the phone and make appointments for every patient and answer all the questions and collect all their information every day.
- Serve all the Doctors with respect.
- Working as a team for every patient so they can get the best experience.
- Giving shots to different ages and making sure they get it right on time.
Customer Service
Customer Service at Orlando International Airport
Orlando
10.2022 - 12.2022
- Providing assistance to passengers regarding flight information, gate locations, and terminal services.
- Helping passengers with special needs, such as those with disabilities or young children, to ensure a smooth travel experience.
- Assisting passengers with lost or damaged baggage claims.
- Providing information on baggage policies, procedures, and tracking systems.
- Aiding passengers with the check-in process, including issuing boarding passes and luggage tags.
- Assisting with boarding procedures and managing gate activities.
- Providing location for buses and any parking near the airport, rental car information and continuously help in their need.
- Offering information on ground transportation options, including shuttle services, taxis, rental cars, and public transportation.
- Assisting passengers in locating transportation hubs within the airport.
Customer Service
Customer Service at Orlando International Airport
Orlando
10.2022 - 12.2022
- Providing assistance to passengers regarding flight information, gate locations, and terminal services.
- Helping passengers with special needs, such as those with disabilities or young children, to ensure a smooth travel experience.
- Assisting passengers with lost or damaged baggage claims.
- Providing information on baggage policies, procedures, and tracking systems.
- Aiding passengers with the check-in process, including issuing boarding passes and luggage tags.
- Assisting with boarding procedures and managing gate activities.
- Providing location for buses and any parking near the airport, rental car information and continuously help in their need.
- Offering information on ground transportation options, including shuttle services, taxis, rental cars, and public transportation.
- Assisting passengers in locating transportation hubs within the airport.
Agent Customer Service
Select Insurance
Orlando, FL
03.2022 - 09.2022
- Providing excellent service to policyholders and ensuring smooth communication between the company and its customers.
- Responding to customer inquiries regarding their insurance policies.
- Explaining coverage details, policy terms, and answering questions about deductibles and premiums.
- Assisting customers in filing and tracking claims.
- Providing information on the claims process, required documentation, and estimated timelines for resolution.
- Addressing customer inquiries related to billing, payments, and premium adjustments.
- Offering guidance on additional coverage options that may be beneficial to the customer's specific needs.
- Explaining the implications of different coverage choices and helping customers make informed decisions.
Agent Customer Service
Select Insurance
Orlando, FL
03.2022 - 09.2022
- Providing excellent service to policyholders and ensuring smooth communication between the company and its customers.
- Responding to customer inquiries regarding their insurance policies.
- Explaining coverage details, policy terms, and answering questions about deductibles and premiums.
- Assisting customers in filing and tracking claims.
- Providing information on the claims process, required documentation, and estimated timelines for resolution.
- Addressing customer inquiries related to billing, payments, and premium adjustments.
- Offering guidance on additional coverage options that may be beneficial to the customer's specific needs.
- Explaining the implications of different coverage choices and helping customers make informed decisions.
Cashier
Zaza New Cuban Diner
Orlando
08.2021 - 09.2022
- Answered questions about store policies and address customer concerns.
- Helped customers to complete purchases, locate items and join rewards programs.
- Collected and authorized guests.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and solving discrepancies.
- Mentored new team members on sales software systems operation.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identification during alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Zaza New Cuban Diner
Orlando
08.2021 - 09.2022
- Answered questions about store policies and address customer concerns.
- Helped customers to complete purchases, locate items and join rewards programs.
- Collected and authorized guests.
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and solving discrepancies.
- Mentored new team members on sales software systems operation.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identification during alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
cashier
McDonald's
10.2020 - 09.2021
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key time.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash registers to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting it in computer systems.
- Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
cashier
McDonald's
10.2020 - 09.2021
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key time.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash registers to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting it in computer systems.
- Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Medical Assistant -
Valencia College
12.2020
Medical Assistant - undefined
Florida Career College
10.2023
High School Diploma -
New World High School
The Bronx, NY07.2020
Skills
- Bilingual
- Complaints Resolution
- Shipment Procedures
- Cleaning and Sanitizing
- Feedback Acceptance
- Problems Solving
- Cash Register Operations
- Cash Handling
- Policies and Procedures
- Cooperative Attitude
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Computer
- Seller
- Customer Services
Certification
BLS Certificated
MA Certificated
Languages
Spanish
Timeline
Medical Assistant
Arthritis and Rhoumatoid
03.2025 - 05.2026
Medical Assistant
Winderemere Pediatric
03.2025 - 03.2026
Cashier
Panda Express
02.2024 - 12.2024
Medical Assistant
PM Pediatrics PA
07.2023 - 10.2023
Medical Assistant
PM Pediatrics PA
07.2023 - 10.2023
Customer Service
Customer Service at Orlando International Airport
10.2022 - 12.2022
Customer Service
Customer Service at Orlando International Airport
10.2022 - 12.2022
Agent Customer Service
Select Insurance
03.2022 - 09.2022
Agent Customer Service
Select Insurance
03.2022 - 09.2022
Cashier
Zaza New Cuban Diner
08.2021 - 09.2022
Cashier
Zaza New Cuban Diner
08.2021 - 09.2022
cashier
McDonald's
10.2020 - 09.2021
cashier
McDonald's
10.2020 - 09.2021
Medical Assistant - undefined
Florida Career College
Medical Assistant -
Valencia College
High School Diploma -
New World High School