Maria Roberts
Cameron,NC
Summary
Dependable customer service representative with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
5
5
years of professional experience
Work History
Overnight Stocker
Walmart
Sanford, NC
11.2025 - Current
- Organized and maintained inventory by stocking and arranging items on shelves.
- Lifted heavy boxes up to 50 Ibs on a regular basis.
- Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation.
- Evaluated product expiration dates regularly for safety compliance reasons.
- Reported damaged merchandise to managers.
- Trained new employees on restocking procedures.
- Quickly identified and resolved discrepancies in inventory counts.
Customer Service Representative
Natural Stone Design
Fuquay-Varina, NC
04.2025 - 10.2025
- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Processed orders efficiently through company software, maintaining accuracy in order fulfillment.
- Collaborated with sales team to address client needs and enhance product knowledge.
- Trained new staff on customer service protocols and system navigation.
- Managed inventory queries, facilitating timely responses to customer requests regarding product availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
Human resource manager
C&J Staffing
Apex, NC
12.2022 - 04.2023
- Collaborated with terminal and operation managers to ensure staff completed performance quota and executed all performances throughout shifts and keeping track via 3+ Microsoft excel sheets for scheduling and tracking purposes.
- Developed training materials and provided orientation sessions to new hires.
- Managed, planned, and assigned 13 to 15 workers daily each shift to ensure the organizational and presentation of the warehouse and products to the best capacity with knowledge of current warehouse practices and procedures.
- Managed employee lifecycle processes by handling onboarding, employee performance, and discipline tasks.
- Created and improved organizational stability to ensure consistency and accuracy within the warehouse by 15% daily.
Office administrator / dispatcher
National Delivery Systems
Apex, NC
03.2021 - 12.2022
- Managed the smooth running of the office by performing various administrative duties, such as answering phone calls, responding to emails, and maintaining records. Assisted with checking in trailers and coordination. Ensured a professional and welcoming atmosphere for all visitors.
- Provided a positive and friendly front desk experience resulting in increased customer satisfaction.
- Managed complex data entry and customer service operations, boosting data accuracy by 95%.
- Created and maintained filing systems, both electronic and paper-based, to facilitate quick retrieval of documents.
- Played a key role in developing and organizing successful communication, such as emailing updates of any early or delayed deliveries, resulting in 50% faster start unloading times.
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.
Education
High School Diploma - undefined
Southern Lee high school
Sanford, NC06.2019
Skills
- Problem-Solving
- Microsoft Excel
- Data entry
- Customer service
LANGUAGES
Spanish
Native
Timeline
Overnight Stocker
Walmart
11.2025 - Current
Customer Service Representative
Natural Stone Design
04.2025 - 10.2025
Human resource manager
C&J Staffing
12.2022 - 04.2023
Office administrator / dispatcher
National Delivery Systems
03.2021 - 12.2022
High School Diploma - undefined
Southern Lee high school