Maria Robinson
Hadley,NY
Summary
Dynamic and results-oriented professional with proven expertise in office management and customer service excellence, honed at Lia Nissan of Glens Falls and Glens Falls Hospital. Skilled in data entry and fostering positive relationships, I excel in streamlining operations and enhancing patient and client experiences. Demonstrated ability to maintain confidentiality and adapt to changing demands, ensuring operational efficiency and team cohesion.
Overview
13
13
years of professional experience
Work History
Office Assistant
Lia Nissan of Glens Falls
Queensbury, NY
02.2016 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, customers with complaints. I assisted our sales team with phone sales including pre selling vehicles, scheduling appointments and making the vehicle buying experience flawless for the customer.
- Expedited document processing with accurate data entry and timely filing.
- Assisted with budgeting and financial management to keep office operating within budget.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Contributed to a positive work environment by fostering open communication among colleagues.
Patient Access Representative
Glens Falls Hospital
Glens Falls, NY
10.2011 - 02.2016
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Hadley Luzerne Central School
Lake Luzerne, NY06.2004
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Dedicated Team Player
- Office Management
- Excel spreadsheets
- Appointment Scheduling
- Professional and mature
- Scheduling appointments
- Schedule Management
- Payroll Processing
- Billing and coding
- Bank Deposit Reconciliation
Timeline
Office Assistant
Lia Nissan of Glens Falls
02.2016 - Current
Patient Access Representative
Glens Falls Hospital
10.2011 - 02.2016
Hadley Luzerne Central School