Maria Rodriguez
Montreal,QC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Reliable team member with strong communication skills, product knowlegde and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
15
15
years of professional experience
Work History
DEALER & ARCHITECTURAL AND DESIGN ACCOUNT MANAGER
Porcelanosa East Canada- Montreal and Ottawa
01.2017 - Current
- Prepared, proposed and presented design schemes and material combinations to architects and designers based on budget, look and space requirements
- Designed vignettes for dealers and projects for custom builders using Porcelanosa product range
- Managed and maintained existing accounts, through consistent product presentations and follow ups
- Created new network and target markets
- Provide updates through Salesforce CRM
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Strengthened relationships with A&D, dealers to ensure timely deliveries and maintain a diverse product selection.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their Porcelanosa buying experience.
- Contributed to increased revenue by offering targeted promotions and upselling relevant products.
- Assisted in the training of new dealers, sharing expertise on products and procedures for an efficient process.
- Involved in the whole sales lifecycle and aftersales support of products and services
- Conducted CEU, product training and market checks.
ARCHITECTURAL AND DESIGN CONSULTANT
Porcelanosa East Canada- Toronto, Ontario
01.2014 - 01.2017
- Prepared, proposed and presented design schemes and material combinations to architects and designers based on budget, look and space requirements
- Designed vignettes for dealers and projects for custom builders using Porcelanosa product range
- Managed and maintained existing accounts, through consistent product presentations and follow ups
- Created new network and target markets
- Involved in the whole sales lifecycle and aftersales support of products and services
- Conducted trainings and market checks.
- Streamlined the design process by implementing efficient project management strategies.
- Increased referral rates through exceptional customer service and communication skills.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Mentored junior designers, fostering a collaborative work environment that encouraged professional growth.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
OFFICE ADMINISTRATOR
Leon's Furniture. - Brampton, Ontario
08.2013 - 12.2013
- Front line calls/scheduling with clients, vendors and trades on behalf of the Design team
- Managing filing systems via Microsoft Excel, Word and Outlook Calendar
- Developing and implementing new administrative systems
- Managing sample and literature library
- Following-up as required for design projects.
ACCOUNT MANAGER/ LEAD DESIGNER
Focus Global Inc. - Manila, Philippines
01.2009 - 01.2012
- Designed for Architects, designers and retail customers using Home Furnishing brands of Focus Global
- Managed and maintained existing accounts, through consistent product presentations and follow ups
- Designed kitchen vignettes for the showroom and new locations
- Created new network and target markets
- Acted as a front-line sales person for name-brand kitchen furniture and appliances
- Involved in the whole sales lifecycle and aftersales support of products and services
- Designed kitchens with 2020 and AutoCad while coordinating with contractors, suppliers and internal stakeholders
- Conducted trainings and market checks
- Received an outstanding design sales award for the year 2011, Top Sales 2015, 2017.
Education
Designing with Tile and Advantages of through-body porcelain -
Porcelanosa East Canada
01.2016
Advance Bathroom and Kitchen Design -
Porcelanosa
02.2014
Advance Kitchen Design -
SieMatic
Löhne, Germany05.2011
Certificate in Interior Design -
Philippine School of Interior Design
Manila, Philippines01.2010
Bachelor of Arts in Production Design -
De La Salle University - College of Saint Benilde
Manila, Philippines01.2006
Skills
- Account Management
- Sales Pipeline Management
- Business Growth and Retention
- Dependability
- Resourceful
- Top sales 2015, 2017, 2019-2023
References
- Domenic Canatelli, General Manager, Porcelanosa Toronto dcannatelli@porcelanosa.ca 416-602-2467
- Ramon Heras, Regional Sales Manager Porcelanosa East Coast rheras@porcelanosa.com 201-785-4935
Timeline
DEALER & ARCHITECTURAL AND DESIGN ACCOUNT MANAGER
Porcelanosa East Canada- Montreal and Ottawa
01.2017 - Current
ARCHITECTURAL AND DESIGN CONSULTANT
Porcelanosa East Canada- Toronto, Ontario
01.2014 - 01.2017
OFFICE ADMINISTRATOR
Leon's Furniture. - Brampton, Ontario
08.2013 - 12.2013
ACCOUNT MANAGER/ LEAD DESIGNER
Focus Global Inc. - Manila, Philippines
01.2009 - 01.2012
Designing with Tile and Advantages of through-body porcelain -
Porcelanosa East Canada
Advance Bathroom and Kitchen Design -
Porcelanosa
Advance Kitchen Design -
SieMatic
Certificate in Interior Design -
Philippine School of Interior Design
Bachelor of Arts in Production Design -
De La Salle University - College of Saint Benilde
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