Maria Rodriguez
Austin,Texas
Summary
Experienced Customer Service bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. I'm currinting working at Ross as a supervisor. I'm bilingual and I have great customer service skills.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
11.2021 - Current
- Customer Services, Supervise the store and Associates, Close the Store, Clean the store, Cashiers, Counting Money, Computer Skills, Incoming calls, Emails.
Teacher Assistant
The Children's Center
02.2016 - 01.2018
- Teach Toddlers their ABC's, 123, Color's, Sing songs, Follow Mother's Schedule, Changing Diapers, Follow the schedule for the day, Offered Daily report to the parents
Team Member
Whataburger
11.2015 - 02.2016
- Customer Service, Taking orders, Organizing orders, Prep Veggies, Grill, Dealing with money, customers Issues, Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Southern Careers Institute
Austin, Texas12.2021
Skills
- Team supervisor and training
- Computer skills(microsoft word,powerpoints)
- Freshdesk
- Multitask
- Bilingual(English,Spanish)
- Relationship Building & Motivation
- Communication
- Customer complaint resolution
Training
October 01,2021
Weight Loss Clinic, South Austin, Texas,
Timeline
Area Supervisor
Ross Dress For Less
11.2021 - Current
Teacher Assistant
The Children's Center
02.2016 - 01.2018
Team Member
Whataburger
11.2015 - 02.2016
High School Diploma -
Southern Careers Institute