Maria Rodriguez
Chicago,IL
Overview
7
7
years of professional experience
Work History
Unload-Operations Manager
Fedex Ground
Champaign, IL
04.2024 - 08.2024
- Guarantee a safe work area at all times by timely opening up trailers and ruling out as many safety concerns as possible.
- Lead individuals to trailers that most fit their strengths as package handlers and individuals to maintain the team motivated.
- Supervise 13-16 package handler employees at a time to ensure that trailers are unloaded timely.
- Oversee 9 unload doors and ensure there is always something to do on the dock.
- Strategize ways to allocate team members to finish due volume timely, to prevent elongating the sort, and protect TLH.
- Hold a pre-sort meeting, lasting 5 minutes, before every sort to relay important messages of the day and create a plan for the night.
Outbound-Operations Manager
Fedex Ground
Champaign, IL
06.2023 - 04.2024
- Guarantee a safe work area at all times by timely setting up docks correctly.
- Lead individuals to the most suited work areas according to their strengths to efficiently finish work load timely.
- Supervise 13-16 package handler employees at a time and ensure package handlers stay on task and maintain a team-driven environment.
- Manipulate package flow amongst 9-18 doors at a time to properly place packages in new designated trailers or work areas, as needed.
- Timely open and close trailers, in accordance with the dispatcher's plan.
- Strategize ways to condense the flow of packages into the least amount of trailers to ensure proper cube percentage and minimize lane fulls.
Clerical Worker
Holy Cross Family Dental
Chicago, IL
05.2017 - 05.2022
- Greet visitors or callers, handle questions, and direct them to appropriate staff if needed.
- Call patients to confirm appointments, schedule appointments, and answer phone calls. Take messages when needed.
- Explain treatment plans suggested by the doctor, as well as payment plan options.
- Collect payments, issued receipts, and updated accounts to reflect new balances.
- Bill insurance after the doctor completed a service, while handling insurance fee schedules to calculate co-pays and deductibles.
- Monitor calendars and scheduled appointments based on availability.
- Collect and code various documents to prepare for filing, storage, and processing.
- Organize patient files, faxed reports, and scanned documents to improve organizational workflow.
- Train staff members to perform work activities and use computer applications.
Education
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Champaign, IL05.2023
High School Diploma -
Back of The Yards College Prep
Chicago, IL06.2018
Skills
- Decision Making
- Team Collaboration
- Problem-Solving
- Relationship Building
- Attention to Detail
- Positive Attitude and Energetic
- Active learner
Languages
- Fluent Spanish
- Fluent English
Timeline
Unload-Operations Manager
Fedex Ground
04.2024 - 08.2024
Outbound-Operations Manager
Fedex Ground
06.2023 - 04.2024
Clerical Worker
Holy Cross Family Dental
05.2017 - 05.2022
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
High School Diploma -
Back of The Yards College Prep