MARIA RODRIGUEZ
Ocala,FL
Summary
Dedicated and results-driven Assistant Manager with a strong background in retail management, customer service, and team leadership. Experienced in training employees, handling daily operations, and ensuring smooth business operations. Bilingual in English and Spanish, with excellent problem-solving skills and a commitment to delivering outstanding customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sunglass Hut
Ocala, FL
04.2023 - Current
- Lead daily store operations, ensuring smooth workflow and adherence to company policies
- Train and mentor employees to enhance customer service and sales performance
- Manage scheduling, payroll, and banking tasks, including deposits and financial reporting
- Handle customer concerns and complaints, ensuring quick and effective resolutions
- Drive sales through product knowledge, customer engagement, and upselling techniques
Sales Associate
Sunglass Hut
Ocala, FL
09.2022 - 04.2023
- Provided excellent customer service, assisting customers with product selection
- Processed transactions, maintained stock levels, and ensured store cleanliness
- Supported the management team in daily store operations
On-Call Concession Attendant
World Equestrian Center
Ocala, FL
12.2021 - 03.2022
- Took customer orders, handled cash transactions, and ensured efficient service
- Maintained food safety and sanitation standards
- Assisted with inventory management and restocking
Education
High School Diploma -
Vanguard High School
Ocala, FLSkills
- Leadership & Team Management
- Training & Employee Development
- Customer Service & Relations
- Scheduling & Payroll Management
- Conflict Resolution & Problem-Solving
- Sales & Inventory Control
- Cash Handling & Banking Procedures
- Strong Communication & Organizational Skills
Certification
- Adobe Photoshop, Adobe Certified
- Adobe Illustrator, Adobe Certified
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Assistant Manager
Sunglass Hut
04.2023 - Current
Sales Associate
Sunglass Hut
09.2022 - 04.2023
On-Call Concession Attendant
World Equestrian Center
12.2021 - 03.2022
High School Diploma -
Vanguard High School