Summary
Overview
Work History
Education
Skills
Timeline
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Maria Rodriguez

Hallandale,FL

Summary

Dynamic Patient Service Representative with expertise in HIPAA compliance and exceptional customer service at Your Eye Specialist American Vision Group. Proven ability to enhance patient experiences through effective scheduling and empathetic communication. Bilingual in Spanish, skilled in electronic health records, and dedicated to optimizing workflows for improved operational efficiency.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Your Eye Specialist American Vision Group
08.2024 - 04.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used Care Cloud/Emma to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Account Representative

Nova Southeastern University Clinical Operations.
05.2021 - 05.2024
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.

Church Administrator

IDDPMI - Midwest Region
09.2013 - 04.2020
  • Oversaw facility maintenance projects, ensuring a clean and inviting space for worship and fellowship activities.
  • Collaborated with pastoral staff on strategic planning initiatives, supporting the growth and development of the congregation''s mission.
  • Managed church finances, resulting in better budget allocation and increased funds for ministry initiatives.
  • Created a comprehensive database for tracking member involvement in various ministries, allowing for better planning and coordination of events and initiatives.

Education

Graduate Certificate - Bible Theology

Ebenezer Bible Institute
East Chicago Indiana
06-2015

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Scheduling appointments
  • Patient greeting
  • Data entry proficiency
  • FLUENT IN Spanish
  • Electronic health records
  • Phone etiquette
  • Workflow optimization
  • Appointment reminders

Timeline

Patient Service Representative

Your Eye Specialist American Vision Group
08.2024 - 04.2025

Patient Account Representative

Nova Southeastern University Clinical Operations.
05.2021 - 05.2024

Church Administrator

IDDPMI - Midwest Region
09.2013 - 04.2020

Graduate Certificate - Bible Theology

Ebenezer Bible Institute

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Maria Rodriguez