Maria Roman
Apex,North Carolina
Summary
Dynamic communicator who exceeds goals and company expectations.Confident at promoting effective communication, relationship building and time management skills.
Considered driven, talented, smart and a valuable addition to any team.Excellent at juggling multiple tasks and working under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Personal Shopper
Instacart HQ
California
11.2018 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Loaded and unloaded orders at customer's homes or locations.
Sales Representative
California granite and flooring
Garner, NC
03.2023 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise
- Processed and collected payment
- Set schedule for template and installation of needed services
- Answer incoming calls
Lead Counter Help
Panda Express
Apex, NC
07.2007 - 01.2018
- Supported manager with daily operational functions.
- Coached team members in techniques necessary to complete job tasks.
- Ensured a safe working environment by following all safety procedures, policies and regulations.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Assigned daily tasks to employees and monitored activity and task completion.
- Implemented new working processes that delivered continued improvements.
- Opening and closing the store
- Count safe, daily deposits bags ready for bank deposit and getting any change need for registers and safe.
Waitress
Anna’s Pizzeria
Apex , NC
10.2015 - 01.2016
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Provided friendly and attentive service.
- Stocked and maintained cleanliness of stations.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
- Sorted, soaked and washed flatware.
Education
GED -
Apex Highschool
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Relationship Building
- Flexible Schedule
- Upbeat and Outgoing Attitude
- Payment Processing
- Verifying Order Accuracy
- Documentation And Reporting
- Product Knowledge
- Processing payments
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
California granite and flooring
03.2023 - 11.2024
Personal Shopper
Instacart HQ
11.2018 - Current
Waitress
Anna’s Pizzeria
10.2015 - 01.2016
Lead Counter Help
Panda Express
07.2007 - 01.2018
GED -
Apex Highschool