Maria Ronquillo
Des Moines,IA
Summary
Proactive and caring worker with communication strengths and good observational skills. Quick at picking up new tasks and learning new information thrown at me. Very open minded. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
7
7
years of professional experience
Work History
Gas Station Clerk
Southgate Expresse
08.2021 - Current
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
Hotel Housekeeper
Des Lux Hotel
06.2018 - Current
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Child Care Assistant
YMCA Daycare
04.2017 - 08.2019
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Front Desk Assistant
The YMCA
04.2017 - 08.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Created accounts for guest interested in joining the YMCA
Education
Bachelor of Arts - Psychology
Iowa State University
Ames, IA05.2024
Associate of Arts - Liberal Arts And General Studies
Des Moines Community College
Des Moines, IA05.2021
Skills
- Customer service and assistance
- Organizational abilities
- Friendly
- Active listener
- Reliable and punctual
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Gas Station Clerk
Southgate Expresse
08.2021 - Current
Hotel Housekeeper
Des Lux Hotel
06.2018 - Current
Child Care Assistant
YMCA Daycare
04.2017 - 08.2019
Front Desk Assistant
The YMCA
04.2017 - 08.2019
Bachelor of Arts - Psychology
Iowa State University
Associate of Arts - Liberal Arts And General Studies
Des Moines Community College
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