Maria Ruelas

Work History

Kern County Superior Court

07.2021 - Current

Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
Optimized resource allocation by closely monitoring key performance indicators and adjusting strategies accordingly.
Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
Maximized efficiency by utilizing advanced software tools to automate routine tasks and streamline workflows.
Facilitated successful audits through diligent documentation practices and proactive internal reviews of collection activities.
Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.
Analyzed financial data to develop customized payment plans suited to individual debtor circumstances while still aligning with company objectives.

US Bank National Association

11.2017 - 07.2021

Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.