Teresa Lozano
Irving,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
3
3
years of professional experience
Work History
Senior Collections Specialist
Tricolor Auto Group
05.2022 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
CSR
La Familia Auto Insurance
03.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained high standards of customer service by building relationships with clients.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Quoted and calculated premium rates for policies, using rate book, Software and calculator.
- Handled approximately Number outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Nimitz High School
Irving, TX06.2014
Skills
- Data Entry and Maintenance
- Interpretation and Translation Services
- Customer Data Confidentiality
- Payment Method
- Policyholder Communication
- Clientele Development
- Relationship Building
- Outbound Calling
- Collections
Timeline
Senior Collections Specialist
Tricolor Auto Group
05.2022 - Current
CSR
La Familia Auto Insurance
03.2021 - 04.2022
High School Diploma -
Nimitz High School
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