Tamara Thomas
Boiling Springs,SC
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Offering 25 years of success in collections and custom service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
8
8
years of professional experience
Work History
Senior Collections Specialist
Dynamic Recovery Solutions
10.2015 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and online with focus on accuracy and efficiency.
- Work with lawyers, POA & consolidation companies to resolve outstanding balances
- Handling escalated call
- Checking company voicemails
- Handling accounts via live online chat & text messages
- Verified accuracy of accounts payable payments, resulting reduction in payment errors and check reissues
Collections Representative
Deal Depot
01.2015 - 08.2015
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Used skip tracing resources to locate debtors and updated information in company system.
- Used skip tracing and other techniques to locate debtors.
- Quantified debtor balances to avoid late payments and bad credit.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Handled 75+ outbound and inbound calls daily with goal of collecting owed debt
Education
High School Diploma -
Washburn Senior High School
Minneapolis, MN06.1993
Skills
- Regulatory Guidelines
- Debt Repayment Negotiation
- Monthly Reconciliations
- Pleasant Telephone Demeanor
- Data Collection Processes
- Auto Dialers
- Payment Acceptance
- Past Due Procedures
- Communications Strategies
- 10-Key Data Entry
- Fair Debt Collections Practices
- Organizational Skills
- Credit and Collections
- Skip Tracking
- Payment Plan Coordination
- Contacting Borrowers
- Team Oriented
- Account Posting
- Dispute Resolution
- Negotiating Payments
- Collection Calls
- New Hire Training
- Goals and Performance
- Locating Debtors
Timeline
Senior Collections Specialist
Dynamic Recovery Solutions
10.2015 - Current
Collections Representative
Deal Depot
01.2015 - 08.2015
High School Diploma -
Washburn Senior High School
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