Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandra Feliz Sanchez

Newburgh,NY

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Competent Accounts Receivable Specialist bringing [Number] years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Overview

2
2
years of professional experience

Work History

Collections Specialist

RUI
07.2022 - 11.2022
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Collections Specialist

Advensus
06.2021 - 02.2022
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.

Collections Specialist

Erc
06.2020 - 03.2021
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Researched, analyzed and settled [Number] disputes per week.
  • Created documents for court such as affidavits, modifications and forbearance agreements.

Collections Specialist

ERC
09.2019 - 04.2020
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Used skip tracing and other techniques to locate debtors.
  • Processed payments and contracts on accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Researched, analyzed and settled [Number] disputes per week.

Education

High School Diploma -

Argentina Mate Lara
Santo Domingo, Dominican Republic
08.2018

Skills

  • FDCPA Compliance
  • Service Quality Standards
  • Managing Delinquent Accounts
  • Personalized Financial Reviews
  • Credit Accounts
  • Problem Identification
  • Automated Account Review
  • Debt Repayment Negotiation
  • Overdue Balance Detection
  • Credit Extension Negotiation
  • Persuasive Negotiations
  • Payment Scheduling
  • Credit and Collections
  • Negotiation and Resolution
  • Skip Tracing
  • Payment Solicitation
  • Customer Advising and Referral
  • Scripted Conversations
  • Goals and Performance
  • Google Docs
  • Speaking
  • Collecting Statements
  • Client Retention
  • Communications Strategies
  • Performance Goals
  • Validation of Discrepancies
  • Past Due Procedures
  • Collection Calls
  • Government Regulations
  • Regulatory Guidelines
  • Staff Meetings
  • Performance Strategies
  • Third-Party Collaboration
  • Closing Procedures
  • Excellent Nonverbal Communication Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Collections Specialist

RUI
07.2022 - 11.2022

Collections Specialist

Advensus
06.2021 - 02.2022

Collections Specialist

Erc
06.2020 - 03.2021

Collections Specialist

ERC
09.2019 - 04.2020

High School Diploma -

Argentina Mate Lara

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Alexandra Feliz Sanchez