Maria Russo
Ravenna,OH
Summary
I have been with Panera for 3.5 years. I started out working as an employee and later was promoted to becoming a Shift Manager at Panera Bread with a proven track record in employee training and relationship building. Enhanced team productivity through relationship building, time management and problem-solving, while consistently promoting a positive work environment. Skilled in cash handling and active listening, ensuring customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Panera Bread
Kent, Oh
11.2022 - 07.2025
- Assisted in daily shift operations to ensure smooth workflow and customer satisfaction.
- Monitored team performance, providing feedback to enhance service quality.
- Engaged customers by addressing inquiries and resolving issues promptly.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor Of Veterinary Medicine - Veterinary Technician
Kent State University
Kent, OHSkills
- Cash handling
- Decision-making
- Employee training
- Relationship building
- Flexible schedule
- Active listening
- Problem-solving
Certification
Certification with ServSafe.
Timeline
Shift Manager
Panera Bread
11.2022 - 07.2025
Bachelor Of Veterinary Medicine - Veterinary Technician
Kent State University