Maria Saenz
Pharr,TX
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Regional Director of Instructional Coaching
IDEA Public Schools
07.2017 - Current
- Increased state assessment scores on campuses by implementing targeted coaching strategies and fostering strong relationships with campus leaders.
- Collaborated with cross-functional teams to develop plans for the development of campus assistant principals and their teachers
- Led a team to implement a rewards program for all teachers in the Rio Grande Valley
- Developed and executed successful professional developments for new teachers and leader is the region.
Teacher
IDEA Public Schools
08.2011 - 07.2017
- Developed strong relationships with students, parents, and campus staff by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student reading performance on district and state assessments by implementing targeted reading strategies and individualized plans for students.
- Enhanced classroom engagement by using interactive teaching techniques, such as group projects, hands-on activities, and creating high-quality lesson plan
- Led grade team teachers to create plans to increase daily student attendance and student retention.
- Built strong Liaison between campus leader and grade team to improve staff culture.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Teller Service Manager
Compass Bank
06.2010 - 07.2011
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed teller line operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed team through training to improve individual and overall team performance.
- Conducted regular audits to ensure regulations and compliance were met.
Assistant Teller Manager
Wells Fargo, NA
01.2009 - 06.2010
- Enhanced customer satisfaction by efficiently handling transactions and addressing client concerns.
- Assisted in achieving branch sales goals through cross-selling financial products and services to customers.
- Improved teller accuracy by conducting routine audits and providing constructive feedback to team members.
- Facilitated smooth operations, managing daily schedules, assigning tasks, and monitoring staff performance.
Personal Banker
Wells Fargo
01.2008 - 01.2009
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
Teller
Wells Fargo
11.2006 - 01.2008
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Arts - Public Relations
University of Texas - Pan American
Edinburg, TX08.2007
Skills
- Meetings and Presentations
- Partnership Development
- Project Management
- Organizational Skills
- Emotional Intelligence
- Active Listening
- Staff Training and Development
- Adaptability and Flexibility
- Attention to Detail
- Performance Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Director of Instructional Coaching
IDEA Public Schools
07.2017 - Current
Teacher
IDEA Public Schools
08.2011 - 07.2017
Teller Service Manager
Compass Bank
06.2010 - 07.2011
Assistant Teller Manager
Wells Fargo, NA
01.2009 - 06.2010
Personal Banker
Wells Fargo
01.2008 - 01.2009
Teller
Wells Fargo
11.2006 - 01.2008
Bachelor of Arts - Public Relations
University of Texas - Pan American
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