Dedicated Customer Service Representative with a proven track record in resolving inquiries and enhancing customer satisfaction. Expertise in active listening and relationship building drives loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ez Clean Express Carwash
Los Fresnos, TX
10.2023 - Current
Greeting guests and outlining the services the establishment offers.
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Maintained cleanliness and organization of work area to ensure safety standards compliance.
Assist clients by identifying their needs and fulfilling requests.
Team Member
Crunch Fitness Gym
Brownsville, TX
01.2023 - 04.2023
Assisted members with equipment usage and fitness inquiries to enhance overall gym experience.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
Maintained cleanliness and organization of gym facilities to promote a welcoming environment.
Know basic front desk operations: including assisting guests with membership signups/renewals.
Facilitated group classes, ensuring participant engagement and adherence to safety protocols.
Crew Member
Popeyes® Louisana Kitchen
Brownsville, TX
11.2021 - 02.2022
Adept in serving drive-thru and providing walk-in customers with optimal customer service.
Remain knowledgeable and up-to-date about menu offerings and specials.
Assisted in training new crew members on procedures and best practices for efficient operations.
Collaborated with team to achieve daily sales and promote the company brand.