Maria Salazar
Gresham
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaging and an empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success. Insightful Assistant Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
HMSHost Starbucks
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Pleasantly interacted with customers during hectic periods to create a positive environment.
- Controlled line and crowd with quick, efficient service.
- Provide the Starbucks Experience to all guests
- Addressed and resolved customer concerns by implementing the "LATTE" method to maintain brand loyalty
Barista
Starbuck Coffee
06.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provide the Starbucks Experience to all guests
- Addressed and resolved customer concerns by implementing the "LATTE" method to maintain brand loyalty
Building Trainer
Nordstrom
11.2020 - 12.2022
- Used "tell-show-do-apply" training effectively to train new and existing employees
- Observe high performers and identify best practices
- Partnered with leaders to re-train low performing employees
- Track completion of training in Workday
- Review and update training tools, (job aids, quick-steps, facilitator guides, user guides, etc)
- Provide feedback on process, productivity and quality goals and results
- Evaluate effectiveness of training and communicate needs to leadership
- Developed strong written and verbal communication skills.
- On board 20-30 new hires; by helping them complete their I-9s, assisting them with safety videos, connect with HR, and complete their safety school training
Assistant Manager
Drip Creationz
05.2019 - 07.2020
- Managed 15-30 employees
- Ensured inventory was stocked and organized
- Customized sneakers for influencers while being able to fulfill customer orders in a timely manner
- Ensured employees meet the weekly/monthly production numbers and deadlines
- Assisted in training new and current employees to ensure production quality was meet
- Helped enforce policies focused on increasing team productivity and strengthening operational efficiency.
Youth Development Specialist
Boys & Girls Club
03.2018 - 05.2019
- Supervise and instruct 20-25 elementary aged students after school
- Assist with homework help and plan out weekly activities
- Team lead group activities and motivate others with positive outlook
Education
Diploma -
Ramona High School
Riverside, CA06.2017
Skills
- Team Leader
- Self Motivated
- Excellent Communication skill
- Perform well under pressure
- Food Handlers Card Certificate
- Cash Register Operation
- Food Preparation and Safety
- Coffee Machinery
- Menu Memorization
- Beverage Preparation
- Team Leadership
- Coaching and Development
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
HMSHost Starbucks
05.2023 - Current
Barista
Starbuck Coffee
06.2022 - 03.2023
Building Trainer
Nordstrom
11.2020 - 12.2022
Assistant Manager
Drip Creationz
05.2019 - 07.2020
Youth Development Specialist
Boys & Girls Club
03.2018 - 05.2019
Diploma -
Ramona High School
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