Maria Saldana
Modesto,CA
Summary
Proficient Store Manager dedicated to hiring high quality partners and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
28
28
years of professional experience
Work History
Store Manager
Starbucks
04.2006 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with peer managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Build Capabilities of new leaders as a Store Manager Trainer.
- Coffee Master encouraging partners to grown in knowledge and appreciation of culture.
Store Manager
Hollywood Video
03.1998 - 08.2006
- Hiring, training and mentoring new staff members.
- Set merchandise and displays to feature new products and promotions.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Medical Receptionist
Orangeburg Medical Group
06.1996 - 06.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Supported office staff and operational requirements with administrative tasks.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
No Degree -
Modesto Junior College
Modesto, CASkills
- Strategic Planning
- Customer Relations
- Multitasking and Organization
- Training and Coaching
- Coffee Culture and Heritage
Languages
Spanish
Professional Working
English
Full Professional
Personal Refences
Krishnil Ram
Correctional Officer
Krisnil.ram@cdcr.ca.gov
2093003104
Barbarino Lewis
Respiratory Therapist
2092026464
Sasha Damon
Child Development Specialist
2096047375
Timeline
Store Manager
Starbucks
04.2006 - Current
Store Manager
Hollywood Video
03.1998 - 08.2006
Medical Receptionist
Orangeburg Medical Group
06.1996 - 06.2002
No Degree -
Modesto Junior College
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Kimberly TessierKimberly Tessier
Medical Biller at CAL-MED CENTRAL BILLINGMedical Biller at CAL-MED CENTRAL BILLING