Summary
Work History
Education
Skills
Languages
Timeline
Generic

Maria Salinas

Homestead,FL

Summary

Experienced Patient Service Representative at American Vision Group, focused on HIPAA compliance and insurance verification. Successfully enhanced patient satisfaction by providing compassionate support and managing appointments effectively, resulting in reduced no-show rates. Proficient in conflict resolution and maintaining strong patient relationships.

Work History

Patient Service Representative

American Vision Group
  • Ensured compliance with HIPAA regulations through participation in ongoing training programs.
  • Verified patient insurance eligibility while managing accurate data entry for appointments.
  • Handled customer service inquiries across various channels, including phone, email, and in-person interactions.
  • Provided compassionate support for patients navigating financial challenges and resources.
  • Maintained patient records meticulously to uphold confidentiality standards.
  • Reduced no-show rates through proactive appointment reminders, boosting clinic productivity.
  • Trained new Patient Service Representatives on office procedures, sharing valuable expertise.
  • Demonstrated professionalism in addressing sensitive patient concerns under pressure.

Call Center Representative

Alorica
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Early Childhood Care And Education

Miami Dade College
Miami, FL

South Dade Senior High School
Homestead Fl
1997

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Scheduling appointments
  • Patient greeting
  • Eligibility determination
  • Medical insurance
  • Office administration
  • Data entry proficiency
  • Document filing
  • Conflict resolution
  • Directing callers
  • FLUENT IN LANGUAGE
  • Verbal and written communication
  • Phone etiquette
  • Workflow optimization
  • Patient follow-up
  • Appointment confirmation
  • Appointment reminders
  • Problem-solving
  • Call screening
  • Friendly and outgoing
  • Punctual and hardworking
  • Registration and scheduling
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Service Representative

American Vision Group

Call Center Representative

Alorica

Early Childhood Care And Education

Miami Dade College

South Dade Senior High School

Similar Profiles

CREATE PROFILE
Maria Salinas