Maria Sanchez
Bradenton,FL
Summary
Motivated, service-oriented Bartender/Server/Floor Manager with over 5 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes.
Overview
7
7
years of professional experience
Work History
Bartender
El Sombrero Night Club
Palmetto, FL
01.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Floor
Mr and Mrs Crabs
Bradenton, FL
01.2017 - 06.2020
- Greeted customers and provided assistance with inquiries.
- Assisted in stocking shelves and organizing merchandise according to store standards.
- Operated cash register and handled customer transactions accurately and efficiently.
- Processed returns and exchanges in a timely manner.
- Provided excellent customer service by responding to customer needs promptly.
- Maintained cleanliness of the sales floor, including sweeping, dusting, mopping.
- Performed opening and closing duties such as setting up displays, cleaning counters.
- Answered customer questions regarding products, pricing, availability, product uses.
- Fostered relationships with customers through friendly conversations while maintaining professional demeanor.
- Assisted in training new employees on policies and procedures related to their job roles.
- Managed daily reports for tracking performance metrics such as sales numbers or average transaction amount.
- Handled special requests from customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Skills
- Basic Accounting
- Payment Processing
- Beverage Preparation
- Suggestive Selling
- Menu Memorization
- Food Running
- Multilingual in Spanish
- Outgoing Personality
- New Hire Training
- Bar Service Preparation
- Handling Difficult Customers
- Cash Register Operation
- Courteous
- Maintaining a Clean Bar
- Outstanding Customer Service
- Cash and Credit Transactions
- Creative Mixology
Timeline
Bartender
El Sombrero Night Club
01.2021 - Current
Floor
Mr and Mrs Crabs
01.2017 - 06.2020