Maria Sandoval
Houston,Tx
Summary
Experienced General/Duty Manager with 7 years of aviation industry experience in managing operations, staff and customer service. Skilled at inventory management, training, auditing and team leadership. Reliable, dedicated and industrious team player. Eager for challenging new roles with room for growth and advancement.
Overview
12
12
years of professional experience
Work History
General Manager of Operations
Flightline Support Group
09.2024 - 11.2025
- Directed operational strategies to enhance efficiency and reduce costs across multiple departments.
- Implemented process improvements resulting in streamlined workflows and increased productivity.
- Oversaw daily operations management, ensuring compliance with safety and quality standards.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Duty Manager
AccuFleet International
10.2018 - 09.2024
- Create a positive work environment for employees and deliver exceptional customer service.
- Maintain professionalism in customer interactions, answer concerns and resolve problems with a friendly and knowledgeable approach.
- Collaborated with upper management to improve productivity of operations.
- Helped improve customer service quality assurance and service speed by developing and implementing successful solutions.
- Reviewed completed work to verify consistency, quality and compliance.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieved objectives.
- Planned and managed resources to consistently meet production, quality and goals.
Coordinator Assistant
Fonwood Early Childhood Center
12.2013 - 05.2015
- Organize teams and resources to optimize timely deliverables and events.
- Maintained and updated filing, inventory and database systems.
- Copied, sorted and filed records of office activities and business transactions.
Education
GED - undefined
Standberry Home School
Houston, Tx03.2014
Skills
- Managing Operations and Efficiency
- Team Leadership
- Teamwork and Collaboration
- Documentation and Reporting
- Administration and Reporting
- Staff Training
- Work Planning and Organization
- Team Supervision
- Staff Scheduling
- Payroll Processing
- Inventory Management
- Goal Setting
- Operations Management
- Problem Solving
- Conducting Performance Audits (Upholstery, Exterior Wash and Cabin Cleaning)
- Safety Champion Member
- Safety and Quality Audits
- Customer Service
- Inventory management
- Financial management
- Revenue Tracker Input
- Operations oversight
- Maintaining compliance
- Policies and procedures implementation
- Bi-weekly conference calls
Language
Spanish and English
Timeline
General Manager of Operations
Flightline Support Group
09.2024 - 11.2025
Duty Manager
AccuFleet International
10.2018 - 09.2024
Coordinator Assistant
Fonwood Early Childhood Center
12.2013 - 05.2015
GED - undefined
Standberry Home School