Maria Sanmiguel
Mission,TX
Summary
Results-driven hospitality manager with extensive experience in supervising operations and training staff. Known for exceptional communication and conflict resolution skills, successfully enhancing customer satisfaction and loyalty through effective training and team collaboration.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Hospitality Manager
McDonald's Restaurant
McAllen, Texas
04.2026 - Current
- Supervised daily restaurant operations and staff performance.
- Trained new employees on customer service and food safety standards.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Implemented training programs to improve service efficiency and quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Coordinated promotional events to increase customer engagement and sales.
Crew Trainer
McDonald's
McAllen, TX
03.2023 - 03.2026
- Trained new crew members on food preparation and customer service standards.
- Conducted regular performance evaluations to improve team skills and knowledge.
- Monitored employee progress, offering constructive feedback for improvement.
- Evaluated crew members in the field, offering targeted feedback and guidance.
- Oversaw daily operations to ensure efficient workflow and team collaboration.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Fostered a positive work environment through team-building activities and support initiatives.
- Coordinated with management to identify training needs and opportunities.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Utilized feedback to continuously improve training methods and content.
- Stayed up to date on requirements of all team positions to optimize training.
- Assisted management with scheduling to maintain optimal staffing levels during peak hours.
- Clarified objectives and expectations to trainees for effective learning outcomes.
- Sanitized kitchen equipment, utensils, and workstations to maintain hygiene standards.
- Oversaw employee team, fostering a collaborative and positive work environment.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Guided employees through change management processes during upgrades or rollouts.
- Facilitated conflict resolution exercises to promote a positive work environment.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Supported the integration of new technology and software into training curriculum.
Education
Sharyland Pioneer High School
Mission, TXSkills
- Food safety compliance
- Training program development
- Staff training and development
- Customer service
- Staff supervision
- Conflict resolution
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- ServSafe
- Food Handlers
- Food safety & Science Certification
Timeline
Hospitality Manager
McDonald's Restaurant
04.2026 - Current
Crew Trainer
McDonald's
03.2023 - 03.2026
Sharyland Pioneer High School