Maria Santibanez
16426 Lazo Canyon Way ,Houston
Summary
Dynamic bilingual Operations Manager with 16+ years at Supernova Furniture, excelling in customer relations and team leadership. Supervised and coordinated a team of 16 delivery drivers and daily operational activities. Processed invoices, purchase orders, scheduling , and data entry task. Supported sales operations across four retail store locations. Adept at conflict resolution and fostering strong vendor relationships, driving results in fast-paced environments. Maintained organized administrative and operational documentation. Provides customer support in English and Spanish.
Overview
1
1
Language
14
14
years of professional experience
Work History
Operations Manager
Supernova Furniture
Houston, TX
08.2003 - 01.2018
Bilingual Operations, Customer Service, and Administrative Professional with 16+ years of experience in team management, logistics coordination, inventory control, customer relations, and office operations. Fluent in English and Spanish with extensive experience supporting multi-location retail operations, managing staff, handling customer escalations, processing invoices and purchase orders, and maintaining accurate operational records. Strong communication, leadership, multitasking, and problem-solving skills with the ability to thrive in fast-paced remote or office environments.
Education
High School Diploma -
Houston Night High School
Houston, TX05.2000
Skills
Bilingual: English& Spanish
Customer Service & Client Relations
Team Leadership & Staff Coordination
Scheduling & Calendar Management
Inventory Management
Invoice & Purchase Order Processing
Conflict Resolution
Vendor & Customer Communication
Multitasking & Organization
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Supernova Furniture
08.2003 - 01.2018
High School Diploma -
Houston Night High School