Maria Santos
Whiting,IN
Summary
Ethical Cage Cashier dedicated to providing flawless and fast service to guests with upbeat and positive attitude. Comfortable handling up to $1,000,000 in cage cart and up to $1,000,000,000 throughout daily shifts. Well-versed in accurately cashing out employee tips, exchanging paper currency for chips and coins and resolving guest complaints effectively and tactfully. Great multitasker accomplished in handling casino and customer needs. Dependable in maintaining security standards and protecting confidential information. Accurate with checks, tokens and coins.
Overview
13
13
years of professional experience
Work History
Main Cage Cashier
Penn National Gaming
East Chicago, IN
04.2016 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Moved currency, coins and chips following exact security protocols.
- Documented exchange transactions in computer system with high accuracy.
- Filled gaming machines with cash and coin and monitored machines during shift for proper operation.
- Verified over $10,000,000 of cash and credit payments daily.
- Trained, oriented and mentored new cashiers in money handling and cage security procedures.
Cage Cashier
Penn National Gaming
East Chicago, IN
09.2015 - 04.2016
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed check cashing for customers based on company policies.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Verified individual amounts of loose coin and bundled
- Issued gaming coins and tokens to customers for cash.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Secured casino funds not in use after balancing cash drawer.
Manager
Burger King
Whiting, IN
01.2010 - 09.2015
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
High School Diploma -
Portage High School
Portage, IN06.2007
Skills
- Financial Controls
- Best Practices
- Customer Experience
- Cash Counting Machine Operations
- Currency Counting
- Project Requirements
- Cash Reconciliation
- Credit Card Transaction Processing
- Reading Comprehension
- Team Contribution
- Store Opening and Closing
- Voucher and Chips Cashing
- Maintaining Guest Records
- Staff Support
- Office Organization
- Basic Repairs
- Stock Rotation
Timeline
Main Cage Cashier
Penn National Gaming
04.2016 - Current
Cage Cashier
Penn National Gaming
09.2015 - 04.2016
Manager
Burger King
01.2010 - 09.2015
High School Diploma -
Portage High School
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