Maria Schaefer
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Impulsora Club Solmar
2003.03 - 2012.10
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Customer Service Representative
American Express, Global Commercial Services
1997.02 - 2009.04
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Universidad Motolinia
Mexico CityHigh School Diploma -
Estudios Superiores De Turismo, A. C.
Mexico City05.1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Impulsora Club Solmar
2003.03 - 2012.10
Customer Service Representative
American Express, Global Commercial Services
1997.02 - 2009.04
High School Diploma -
Universidad Motolinia
High School Diploma -
Estudios Superiores De Turismo, A. C.
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