Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Schaefer

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Impulsora Club Solmar
Cabo San Lucas,BCS, Mexico
03.2003 - 10.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Customer Service Representative

American Express, Global Commercial Services
Meixico City
02.1997 - 04.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Universidad Motolinia
Mexico City

High School Diploma -

Estudios Superiores De Turismo, A. C.
Mexico City
05.1994

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Impulsora Club Solmar
03.2003 - 10.2012

Customer Service Representative

American Express, Global Commercial Services
02.1997 - 04.2009

High School Diploma -

Universidad Motolinia

High School Diploma -

Estudios Superiores De Turismo, A. C.
Maria Schaefer